Chief Operating Officer

About This Role

Santa Clara Valley Healthcare (SCVH), part of the County of Santa Clara Health System, seeks a highly qualified and innovative Chief Operating Officer. The Chief Operating Officer serves as a member of the health system’s executive management team and is responsible for the general operations and related functions of the enterprise health system. This role maintains conditions for the effective and efficient operation of hospitals and clinics and develops goals and expectations that enable staff to deliver high-quality, cost-effective care and services within the health system.

As a complex health system including a teaching hospital, SCVH offers all normal hospital services, including Labor and Delivery. Major service lines include a nationally recognized Rehabilitation Center, a Mother Infant Care Center, a Regional Burn Trauma Unit, a Regional Neonatal Intensive Care Unit, Trauma Services, Intensive Care Services, and comprehensive Cancer Services. SCVH also has one of the few comprehensive Emergency Departments in the Bay Area and provides emergency and acute psychiatric care.

SCVH has 12 comprehensive health centers offering Primary Care, Dental, and Urgent Care Services geographically spread across Santa Clara County and over 40 Adult and Pediatric Specialties ranging from Orthopedics, GI, ENT, Urology, to Ophthalmology, Nephrology, and more. SCVH operates numerous community-based programs that outreach to vulnerable and at-risk populations, such as the Valley Homeless Healthcare Program and Mobile Dental Program.

We Are Looking For Someone Who

• Understands the complexities of operation of hospitals and health systems in California;
• Is a strategic and operational leader that is collaborative, effective at building trusting relationships, and has a track record of driving change, leveraging data, and mentoring teams;
• Is a systems-thinker and action-oriented leader who motivates and empowers staff, and possesses humility and integrity;
• Is highly visible, transparent, innovative, and collaborative with key stakeholders across Santa Clara Valley Healthcare, as well as with the local community;
• Understands the challenges of a county-run health system and is able to operate in a governmental setting with layers of processes and rules outside of normal business operations;
• Is able to inspire people and manage complicated programs that are subjected to rule enforcement at the state and federal level.

Responsibilities

• Managing a team of hospital executives with diverse expertise;
• Balancing the needs of multiple hospitals and clinics;
• Implementing patient care-related projects, including supervision, management, and direction of staff;
• Designing and implementing policies and processes that will be effective and efficient in the provision of health care to the patient population, while ensuring business needs, compliance, and regulatory requirements are met;
• Working closely with the Chief Executive Officer to accomplish the goals, objectives, and strategic plan of the enterprise health system;
• Responsible for managing all activities in the absence of the CSCHS-Chief Executive Officer;
• Directing, developing, and managing the health system leadership team's implementation of long-range objectives, goals, plans, procedures, and policies and strategies for growth and development for the enterprise health system;
• Oversight and management of health system leadership teams at all hospitals on the day-to-day operations to increase engagement, retention, and overall experience of staff;
• Directing and assisting in the financial management of the hospitals, budget planning, capital and human resources, administrative, legal, and compliance;
• Developing cooperative relationships with other hospitals, community agencies, and professional organizations for exchange of information and services;
• Adapting existing systems to demands of changes in health care, financing, and requirements of pre-paid health plans and managed care delivery systems;
• Reviewing and acting upon the reports of authorized inspecting agencies and/or consulting groups;
• Maintaining effective relationships with medical schools, affiliates, and other major teaching affiliates;
• Developing and implementing systems changes to enhance customer service and satisfaction and cost-effectiveness in the County of Santa Clara Health System;
• Directing provision of Custody Health Service Medical Services to other County institutions, such as the Department of Correction, The Juvenile Probation Department, and the Department of Social Services;
• May be assigned as a Disaster Service Worker, as required.

A Few Reasons You Might Love This Job

• You will have a supportive team with shared goals that are aligned with the organization’s commitment to serving the community;
• You will gain experience in a broad range of healthcare obstacles;
• A very generous benefits and retirement package.

Requirements

The required knowledge and abilities would typically be acquired through the attainment of a Master's degree, from an accredited college or university in Hospital Administration, Health Care Administration, or Business Administration or a closely related field and approximately 7 - 10 years of increasingly responsible experience in hospital management, a significant amount of which would have been in a senior management position in a health or hospital system, preferably in a teaching hospital.

Knowledge Of

• The principles of health and hospital system organization and administration including the principles of ambulatory service planning, organization, and delivery;
• Regulations and laws common to the operation of hospitals and health systems in California, particularly those pertaining to ambulatory service reimbursement;
• Business acumen including successful personnel and labor management;
• Problem-solving techniques, project management, and creative resourcefulness;
• Finance, systems, and HR; broad experience with the full range of business functions and systems, including strategic development and planning, budgeting, business analysis, finance, information systems, human resources, and marketing;
• Principles of public health program management;
• Cost control methods applicable to health and hospital system operations.

Abilities

• Manage and lead people, team build, connect staff both on an individual level and in large groups;
• Enforce accountability, develop and empower top-notch leaders from the bottom up, lead from the top down, cultivate entrepreneurship, and learn the strengths and weaknesses of the team so as to put people in a position to succeed;
• Think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan;
• Consistently make good decisions through a combination of analysis, wisdom, experience, and judgment;
• Effectively build organization and staff capacity, developing a top-notch workforce and the processes that ensure the organization runs smoothly;
• Identify problems and formulate constructive policies and procedures in response to same;
• Balance the delivery of programs against the realities of a budget;
• Learn and apply the Health System's policies, regulations, and administrative procedures;
• Keep abreast of current concepts in ambulatory and community health services and hospital administration.