Chief of Staff to the CEO

About the Company

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order.

Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. The company is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

Responsibilities

• Partner closely with the CEO on high-impact strategic initiatives, translating vision into clear priorities, action plans, milestones, and measurable outcomes.
• Drive cross-functional projects across GTM, Product, Engineering, Operations, Finance, and other critical functions—creating alignment, maintaining momentum, and holding teams accountable to commitments.
• Serve as a connective tissue across the organization, surfacing key insights, risks, dependencies, and opportunities to keep the CEO informed and ahead of critical issues.
• Prepare the CEO for high-stakes meetings and decisions with relevant data, analysis, context, and clear recommendations.
• Evaluate business performance, product roadmaps, customer feedback, and operational metrics to identify trends and inform strategic priorities.
• Take on ambiguous, high-priority problems and special projects where structure, judgment, and execution are needed.
• Help manage the CEO’s time and attention by prioritizing competing demands, anticipating needs, and ensuring time is focused on the company’s highest-impact priorities.
• Draft, edit, and coordinate internal and external communications on behalf of the CEO, including communications with the Board, investors, customers, and employees.
• Partner with Finance, Product, GTM, and other teams to develop executive-level presentations, business reviews, and strategic materials.
• Ensure the CEO has the right information, context, and stakeholders at the right time to make effective decisions.
• Represent the CEO and the CEO’s priorities with sound judgment, professionalism, and discretion.
• Develop a strong understanding of the company’s financial performance, including the income statement, balance sheet, cash flow, and relevant operating metrics.
• Analyze financial and business data to identify trends, opportunities, risks, and areas requiring executive attention.
• Partner with Finance and business leaders to support forecasting, planning, investment decisions, and strategic analysis.
• Translate complex financial and operational information into clear, actionable insights for executive decision-making.

Requirements

• 4+ years of experience in a high-growth startup, technology company, consulting, investment banking, or similarly demanding environment, with exposure to technical or cross-functional teams.
• Experience supporting a C-level executive or operating in a Chief of Staff, Strategic Operations, Technical Program Management, Business Operations, or Special Projects capacity.
• Demonstrated ability to independently drive complex, cross-functional initiatives from ambiguous problem statements through execution.
• Exceptional organizational and prioritization skills, with the ability to manage multiple high-impact priorities in a fast-paced environment.
• Strong analytical and business acumen, including the ability to work comfortably with financial and operational data.
• Excellent written and verbal communication skills, with the executive presence and judgment to operate effectively in high-stakes settings.
• High degree of discretion, integrity, and trustworthiness, with the ability to handle highly sensitive and confidential information.

Preferred Qualifications

• Experience in supply chain, logistics, SaaS, infrastructure, or other businesses combining physical and digital operations.
• Technical fluency and comfort partnering with Engineering, Product, Data, or other technical leaders.
• Experience working directly with a Board of Directors, investors, or executive leadership teams.
• Experience in a high-growth company navigating significant scale, transformation, M&A, fundraising, or other periods of rapid change.
• Experience building executive-level operating rhythms, business reviews, dashboards, or planning processes.