Chief of Staff to the CEO

About the role

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation-centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes.

Responsibilities

• Create leverage for the CEO: Manage the flow of information, decisions, and follow-through so Tomas can focus his attention where it has the greatest impact.
• Support executive communications: Help manage Tomas’s incoming communications and requests, draft responses in his voice, route issues to the right people, and close the loop on important commitments.
• Keep Tomas prepared and informed: Stay close enough to his priorities and the day-to-day work around them to anticipate what he needs to know. Develop concise briefings, talking points, research, context, and other materials that help him stay ahead of important meetings, conversations, and decisions.
• Activate Tomas’s priorities: Translate his direction into clear requests and next steps, get them to the right people, track progress, surface gaps, and make sure commitments requiring his attention or sponsorship continue moving.
• Partner with the Executive Assistant and Strategic Planning: Work closely with Tomas’s Executive Assistant, who owns calendar, scheduling, and logistics, and with the Strategic Planning team to help Tomas stay ahead of upcoming priorities. Coordinate around what needs his attention and when, helping create the time, context, and preparation he needs for important decisions, board meetings, planning activities, and other key priorities.
• Coordinate across Nextiva’s leadership team: Help information and requests move between Tomas and the right leaders. Surface blockers, clarify context, follow up on commitments, and help translate Tomas’s direction when appropriate.
• Strengthen Tomas’s decision-making: Synthesize the information relevant to what’s in front of him, frame the issue, identify key considerations, and put a clear path forward on his desk.
• Support critical external interactions: Prepare Tomas for engagements with customers, partners, advisors, investors, board members, and other key stakeholders.
• Drive work on Tomas’s priorities: Activate the right people, track status, close gaps, and keep work moving through completion.

Requirements

A clear, thoughtful communicator, particularly in writing. You can take limited or fragmented input, understand the intent behind it, and turn it into useful, concise communication.

Strong judgment and instincts. You learn to recognize what matters, what’s sensitive, what you can move forward, and what needs Tomas’s attention.

A fast learner who can operate in unfamiliar territory. You don’t need to have done everything before. You learn quickly, ask smart questions, connect the dots, and build context as you go.

Exceptional organization and follow-through. You can manage a high volume of information, communications, requests, and commitments without letting important details disappear.

A strong sense of ownership. You follow things through, surface risks and gaps, and make sure the right people have what they need to keep work moving.

Comfort moving between big-picture context and detailed execution. You’re willing to understand the “why” behind a priority and handle the practical work required to advance it.

AI-first, human-led approach to work. You’re curious about emerging technology and actively look for smarter ways to work. You use AI to improve speed, quality, and productivity while applying sound judgment and accountability.

High emotional intelligence and low ego. You read situations and people well, build trust across different teams and levels, and understand the responsibility that comes with working closely with the CEO.

Exceptional discretion. You understand how to handle sensitive company, employee, customer, financial, legal, and executive information.

Comfort with feedback and adaptability. You absorb context and coaching quickly, adjust your approach, and keep moving as priorities change.

Organized under real pressure. You can hold many threads at once, adapt when priorities change quickly, and maintain momentum without losing sight of what matters.

Qualifications

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Skills

Clear, thoughtful communication, particularly in writing.

Strong judgment and instincts.

A fast learner who can operate in unfamiliar territory.

Exceptional organization and follow-through.

A strong sense of ownership.

Comfort moving between big-picture context and detailed execution.

AI-first, human-led approach to work.

High emotional intelligence and low ego.

Exceptional discretion.

Comfort with feedback and adaptability.

Organized under real pressure.

Benefits

Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage.

Insurance: Life, disability, and supplemental indemnity plans.

Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay.

Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA.

Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives.

Growth: Access to ongoing learning and development opportunities and career advancement.

Pay

Competitive salaries or wages that reflect the value you bring to our team.

Schedule

This role is expected to work onsite four days per week. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.

Location

Onsite role based at Nextiva’s Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256).