Chief of Staff to the CEO

About the Role

ReturnPro is the leader in reverse logistics, owning the entire path a return takes: the SaaS platform, transportation network, facilities, and recommerce channels. The company puts hundreds of millions of dollars back on the books annually for major retailers and manufacturers. The CEO built the platform and is now hiring a Chief of Staff to close the gap between his vision and organizational execution. This role puts you in the room for board-level decisions, enterprise deals, operational chaos, and executive leadership.

Primary Responsibilities

• Be an Extension of the CEO
  • Represent the CEO in cross-functional meetings, capturing decisions and driving follow-through
  • Draft communications, briefings, and presentations on the CEO's behalf, translating his thinking into crisp, clear output
  • Manage up, across, and down as the connective tissue between the CEO and the leadership team
• Own Accountability Across the Organization
  • Build and maintain systems that give the CEO a real-time view of what is on track, at risk, and needs his attention
  • Run the operating cadence end to end: weekly leadership syncs, quarterly business reviews, and board prep
  • Identify bottlenecks before they become problems and surface solutions, not just flags
• Drive Strategic Projects
  • Own special projects end to end, from scoping through execution, across operations, technology, finance, and growth
  • Build the analyses, models, and frameworks the CEO uses to make faster, better decisions
  • Interface with clients, vendors, and partners at a senior level when needed
  • Support M&A diligence, investor communications, and strategic planning
• Protect the CEO's Time and Focus
  • Own the calendar as a strategic instrument, applying judgment about where the CEO's presence moves the needle
  • Prepare the CEO for every meeting: context, objectives, pre-reads, and the three things he needs to walk out knowing
  • Filter inbound, manage outbound, and absorb operational noise so the CEO stays in the work only he can do

What You'll Learn

• How a CEO thinks through enterprise strategy, capital allocation, and competitive positioning
• What it takes to operate multi-facility logistics networks across multiple jurisdictions
• How deals get built, negotiated, and closed at the enterprise level
• The operational mechanics of a high-growth company, from P&L management to technology infrastructure

Qualifications

• An MBA from a rigorous program, or comparable analytical training. You think structurally about business problems, and financial models and strategic frameworks are tools you reach for, not obstacles you route around.
• Communication that lands. You write and speak clearly, do not over-engineer your words, adjust your register for any audience, and build real relationships with anyone: a Fortune 50 executive, a plant manager on second shift, a candidate we are trying to close.
• Relentless follow-through. In the way people respect, because they know that if you are on it, it gets done.
• Thick skin. You will get direct feedback from executives who will not soften it and do not have time to. You take it, use it, and move forward.
• Relentless curiosity about what is happening right now. You read. You know what is moving in AI, in retail, in capital markets, and in the industries our customers operate in. When the CEO references something that broke this morning, you already saw it.
• Comfort with ambiguity. You do not need a fully scoped brief to get started. You need enough direction to orient, and then you figure the rest out.
• All in. This role moves at the CEO's pace. Some weeks end at six and some end when the deck is finished at two in the morning. You will travel on short notice and you will be reachable.
• Discretion. You operate at the highest levels of confidentiality.

Strong Candidates Also Bring

• A real understanding of supply chain, and curiosity about it. Reverse logistics on your resume is not required. Knowing how goods move, where value is created and where it leaks is, and so is finding that genuinely interesting, because you are about to live in it.
• A SaaS or technology background. You are fluent in how software companies get built, and you understand what changes when software has to meet trucks, warehouses, and physical inventory. Recommerce, marketplaces, and the engineering underneath them are not foreign to you.
• Fluency with the tools. You build in Excel, you can read a dashboard and question the number on it, you pick up whatever stack we put in front of you, and you use AI every day with real opinions about what it is good for and where it wastes your time.

Details

Location: Based on-site at our Miami headquarters. Relocation support is available for the right candidate.

Travel: Expect regular travel to our facilities across North America and to client sites, often on short notice.

Compensation: Competitive compensation package with strong upside potential.