Chief of Staff, Customer Management Project Manager - Business Cards & Payments (Remote Eligible)

About the role

The Project Manager / “Chief of Staff (CoS)” will assist in managing strategic priorities and lead operational/management systems for the Leadership Team (LT). This associate will support the Head of Customer Management and extended leadership team as we execute priorities. This critical position will serve to enable leaders to execute strategic priorities while ensuring operational rigor.

Responsibilities

• Partner closely with the LT to drive the forward leaning direction for the team and create a cross functional view of the destination.
• Facilitate the creation of presentations that articulate the strategy to key internal and external stakeholders.
• Enhance our intentional, team-oriented organizational culture and facilitate a management system to ensure organizational effectiveness.
• Lead initiatives to address associate engagement strategies.
• Ensure alignment across the organization through strategically designed updates around strategy and progress, often in partnership with the communications team and CoS office.
• Partner closely with field effectiveness colleagues to ensure streamlined orchestration of activities such as LT meetings, Offsite planning, All Hands Events, and LT events.
• Support and in some cases lead moderate to large horizontal priorities and special projects across the team; Ensure the right metrics are in place to track and manage priorities, outcomes, risks, budgets, and etc.

Qualifications

• Bachelor’s Degree or military experience
• At least 4 years of experience in Project Management or Process Management
• At least 4 years of experience building and influencing strategy
• Master’s Degree preferred
• At least 4 years of experience in a sales or client management role preferred
• At least 4 years of experience serving in a Chief of Staff or Project Management role in a large, complex and matrixed organization preferred