Manager, Project Management - Card, Customer Office Team (Hybrid)
About the role
The Customer Office team is seeking an experienced and highly motivated Project Manager at the Manager level to lead the revamp of our customer communications governance and support customer communications improvements. This critical role involves orchestrating complex, cross-functional projects from inception through successful completion and ensuring alignment with strategic business objectives, while driving advocacy for our customers.
Responsibilities
- Communications Governance: Collaborate with key stakeholders to define and stand up a well-managed program that ensures communications are reviewed and updated on a regular basis and create a clear process for new communications to be created, reviewed, and implemented.
- Customer Communications Team Lead: Ensure that current updates being made to customer communications across all channels go through the right reviews and are implemented in a timely manner, collaborating with key partners and escalating roadblocks as needed.
- General Responsibilities: Own and drive project delivery, encompassing planning, execution, monitoring, and closing. Coordinate cross-functional planning and ongoing alignment of projects in partnership with key stakeholders. Serve as the primary point of contact for all project stakeholders, including executive leadership, functional teams, and external partners. Coordinate cross-functional reviews to ensure all prerequisite steps, testing, and documentation are complete and adhere to governance standards. Identify and implement improvements to the project delivery framework, ensuring efficiency and scalability. Proactively identify, assess, and mitigate project risks and issues, escalating critical items to leadership as necessary. Lead discussions on critical impediments/updates, escalating major risks and dependencies to senior leadership when necessary.
Qualifications
- Bachelor’s Degree or Military experience
- At least 5 years of experience in Project Management
- At least 3 years of experience leading projects through the full lifecycle
Preferred Qualifications:
- Masters Degree or MBA
- 1+ years of experience with acquisitions integration within a technology or service-based organization
- 3+ years of experience leading technology delivery projects
- 3+ years of experience working with Product and Technology teams
- PMP, Lean, Agile or Six Sigma certification
- Strong communication, problem solving and collaboration skills
Benefits
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
Pay
Salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.
- Chicago, IL: $138,100 - $157,700 for Manager, Project Management
- McLean, VA: $151,900 - $173,400 for Manager, Project Management
Schedule
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.
Equal Opportunity Employer
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.