Manager, Process Management - Card, Collections Team(Hybrid)

About the role

We are seeking a dedicated, disciplined, process professional who excels in a team environment. As a Manager level Process Manager on the Collections Process Management team, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each and every time. The Process Manager plays a key role in delivering processes that impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management skills by using best practices.

Responsibilities

• Partner with key business intent and product teams to develop clear business intent, identify risks for intent execution, and build key process components to bring new products to market
• Develop and maintain process documentation and drive continuous process improvements
• Perform quality assurance checks on actions taken to ensure accuracy
• Serve as a subject matter expert to effectively partner across multiple teams to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions
• Navigate between BAU work and transformative project work
• Problem-solve issues and correct errors as they arise
• Continually look for ways to streamline and improve processes
• Stay abreast of product terms, changes, and launches across Collections

Qualifications

• High School Diploma, GED or equivalent certification
• At least 5 years of experience in Process Management, Project Management, Relationship Management or Risk Management

Preferred Qualifications

• Bachelor’s Degree or military experience
• 6+ years of experience in Process Management, Project Management, Relationship Management or Risk Management
• Licenses and Certifications: Lean, Agile, Six Sigma, Business Process Management (BPM), or Project Management certification

Pay

Salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.

Schedule

This role is full-time.