Chief of Simulation Operations

About the role

The Chief of Simulation Operations at the Philadelphia College of Osteopathic Medicine (PCOM) is a high-level administrative and strategic leadership role. Reporting directly to the Chief Academic Officer (or designated executive leadership), this individual is responsible for overseeing, aligning, and advancing the simulation-based education infrastructure across all three PCOM campuses (Philadelphia, PA; Suwanee, GA; and Moultrie, GA).

Responsibilities

• Works closely with Simulation Center leadership in strategic planning for manikin and procedural skills programs within PCOM.
• Contributes to the mission and goals of PCOM by participating in institution-wide strategic initiatives, assuring compliance with accreditation and other applicable federal, state, and local regulatory agencies.
• Assures and documents compliance with accreditation standards set by applicable federal, state, and local regulatory agencies.
• Develops and implements procedures to optimize customer service while maximizing operational efficiency and promoting financial viability.
• Promotes innovation and excellence in customer service and team performance.
• Supports and promotes simulation-based research initiatives.
• Develops and continually updates relevant sections of the Simulation Center’s policy and procedure manual.
• Plans, organizes, and implements measurement tools to monitor and report on Simulation Center service assessment and productivity.
• Applies advanced knowledge of program management to optimize personnel development, fiscal and Center operations, performance improvement, and program development.
• Develops tools to monitor and report on the quality and productivity of the manikin and procedural skills programs of the Simulation Center.
• Proactively assesses and implements appropriate processes to ensure that all facets of customer service and program excellence are effectively addressed.
• Works closely with A/V technician or other technology staff to assist, select, and develop learning management systems and multimedia hardware and software.
• Achieve appropriate Business Acumen and Fiscal Stewardship
• Serves as an instructor for Basic Life Support (CPR) as needed, and, if certified, for Advanced Cardiovascular Life Support (ACLS) and Pediatric Advanced Life Support (PALS), as needed.
• Represents the Simulation Center at PCOM meetings or on PCOM committees, as required.
• Innovate through Research and Academic Advancement
• Supervises operations staff, to include interviewing, hiring, training, motivating, developing, evaluating, and initiating disciplinary action as needed, in coordination with the Lead Medical, Simulation Technician, and the Sr. Administrative Manager and according to HR policies and procedures.
• Coordinates employees’ time off and vacation coverage and monitors daily coverage within the Simulation Center.
• Makes recommendations for professional development activities for staff.
• Facilitates the delegation of tasks and responsibilities for all aspects of the manikin and procedural skills programs within the Simulation Center.
• Carefully maintains records regarding the utilization, longevity and functionality of all equipment, in order to anticipate need for replacements, upgrades, and new acquisitions in a timely manner.
• Coordinates the initiation of requests by customers for supply and clinical equipment purchases.
• Guides the decision making process for procurement of new integrated clinical simulators, procedural skills trainers, educational technology, and patient care equipment.
• Provides information to the Sr. Administrative Manager to assist in the development and monitoring of the annual operating and capital budgets.
• Executes Cross-Disciplinary and Continuum Educational Alignment.
• Provides educational and technical support to staff and customers as needed.
• Provides guidance to staff, customers, and other healthcare team members regarding best practices in healthcare simulation.
• Ensures that customer feedback is incorporated in quality improvement. This may entail conducting (or causing to be conducted) customer interviews regarding service experience, including staff interactions, technical issues, and operational effectiveness. With the Lead Medical Simulation Technician, identifies and implements corrective actions.
• Functions as a simulation technician and simulation specialist as necessary to maintain operational functionality of the Simulation Center.
• Works closely with the Lead Medical Simulation Technician to ensure appropriate oversight of the Medical Simulation Technicians, and provides support and guidance for the Lead Sim Tech’s oversight responsibilities.
• Performs needs assessment related to the operations team and recommends professional development activities for staff.
• Coordinates the maintenance and repair of all manikins and procedural trainers, ensuring that equipment is in working order to support Simulation Center programs.
• Provides information to the Sr. Administrative Manager to assist in the development and monitoring of the annual operating and capital budgets.
• Executes Cross-Disciplinary and Continuum Educational Alignment.
• Provides educational and technical support to staff and customers as needed.
• Provides guidance to staff, customers, and other healthcare team members regarding best practices in healthcare simulation.
• Ensures that customer feedback is incorporated in quality improvement. This may entail conducting (or causing to be conducted) customer interviews regarding service experience, including staff interactions, technical issues, and operational effectiveness. With the Lead Medical Simulation Technician, identifies and implements corrective actions.
• Functions as a simulation technician and simulation specialist as necessary to maintain operational functionality of the Simulation Center.
• Works closely with the Lead Medical Simulation Technician to ensure appropriate oversight of the Medical Simulation Technicians, and provides support and guidance for the Lead Sim Tech’s oversight responsibilities.
• Performs needs assessment related to the operations team and recommends professional development activities for staff.
• Coordinates the maintenance and repair of all manikins and procedural trainers, ensuring that equipment is in working order to support Simulation Center programs.
• Provides information to the Sr. Administrative Manager to assist in the development and monitoring of the annual operating and capital budgets.
• Executes Cross-Disciplinary and Continuum Educational Alignment.
• Provides educational and technical support to staff and customers as needed.
• Provides guidance to staff, customers, and other healthcare team members regarding best practices in healthcare simulation.
• Ensures that customer feedback is incorporated in quality improvement. This may entail conducting (or causing to be conducted) customer interviews regarding service experience, including staff interactions, technical issues, and operational effectiveness. With the Lead Medical Simulation Technician, identifies and implements corrective actions.
• Functions as a simulation technician and simulation specialist as necessary to maintain operational functionality of the Simulation Center.
• Works closely with the Lead Medical Simulation Technician to ensure appropriate oversight of the Medical Simulation Technicians, and provides support and guidance for the Lead Sim Tech’s oversight responsibilities.
• Performs needs assessment related to the operations team and recommends professional development activities for staff.
• Coordinates the maintenance and repair of all manikins and procedural trainers, ensuring that equipment is in working order to support Simulation Center programs.
• Provides information to the Sr. Administrative Manager to assist in the development and monitoring of the annual operating and capital budgets.
• Executes Cross-Disciplinary and Continuum Educational Alignment.
• Provides educational and technical support to staff and customers as needed.
• Provides guidance to staff, customers, and other healthcare team members regarding best practices in healthcare simulation.
• Ensures that customer feedback is incorporated in quality improvement. This may entail conducting (or causing to be conducted) customer interviews regarding service experience, including staff interactions, technical issues, and operational effectiveness. With the Lead Medical Simulation Technician, identifies and implements corrective actions.
• Functions as a simulation technician and simulation specialist as necessary to maintain operational functionality of the Simulation Center.
• Works closely with the Lead Medical Simulation Technician to ensure appropriate oversight of the Medical Simulation Technicians, and provides support and guidance for the Lead Sim Tech’s oversight responsibilities.
• Performs needs assessment related to the operations team and recommends professional development activities for staff.
• Coordinates the maintenance and repair of all manikins and procedural trainers, ensuring that equipment is in working order to support Simulation Center programs.
• Provides information to the Sr. Administrative Manager to assist in the development and monitoring of the annual operating and capital budgets.
• Executes Cross-Disciplinary and Continuum Educational Alignment.
• Provides educational and technical support to staff and customers as needed.
• Provides guidance to staff, customers, and other healthcare team members regarding best practices in healthcare simulation.
• Ensures that customer feedback is incorporated in quality improvement. This may entail conducting (or causing to be conducted) customer interviews regarding service experience, including staff interactions, technical issues, and operational effectiveness. With the Lead Medical Simulation Technician, identifies and implements corrective actions.
• Functions as a simulation technician and simulation specialist as necessary to maintain operational functionality of the Simulation Center.
• Works closely with the Lead Medical Simulation Technician to ensure appropriate oversight of the Medical Simulation Technicians, and provides support and guidance for the Lead Sim Tech’s oversight responsibilities.
• Performs needs assessment related to the operations team and recommends professional development activities for staff.
• Coordinates the maintenance and repair of all manikins and procedural trainers, ensuring that equipment is in working order to support Simulation Center programs.
• Provides information to the Sr. Administrative Manager to assist in the development and monitoring of the annual operating and capital budgets.
• Executes Cross-Disciplinary and Continuum Educational Alignment.
• Provides educational and technical support to staff and customers as needed.
• Provides guidance to staff, customers, and other healthcare team members regarding best practices in healthcare simulation.
• Ensures that customer feedback is incorporated in quality improvement. This may entail conducting (or causing to be conducted) customer interviews regarding service experience, including staff interactions, technical issues, and operational effectiveness. With the Lead Medical Simulation Technician, identifies and implements corrective actions.
• Functions as a simulation technician and simulation specialist as necessary to maintain operational functionality of the Simulation Center.
• Works closely with the Lead Medical Simulation Technician to ensure appropriate oversight of the Medical Simulation Technicians, and provides support and guidance for the Lead Sim Tech’s oversight responsibilities.
• Performs needs assessment related to the operations team and recommends professional development activities for staff.
• Coordinates the maintenance and repair of all manikins and procedural trainers, ensuring that equipment is in working order to support Simulation Center programs.
• Provides information to the Sr. Administrative Manager to assist in the development and monitoring of the annual operating and capital budgets.
• Executes Cross-Disciplinary and Continuum Educational Alignment.
• Provides educational and technical support to staff and customers as needed.
• Provides guidance to staff, customers, and other healthcare team members regarding best practices in healthcare simulation.
• Ensures that customer feedback is incorporated in quality improvement. This may entail conducting (or causing to be conducted) customer interviews regarding service experience, including staff interactions, technical issues, and operational effectiveness. With the Lead Medical Simulation Technician, identifies and implements corrective actions.
• Functions as a simulation technician and simulation specialist as necessary to maintain operational functionality of the Simulation Center.
• Works closely with the Lead Medical Simulation Technician to ensure appropriate oversight of the Medical Simulation Technicians, and provides support and guidance for the Lead Sim Tech’s oversight responsibilities.
• Performs needs assessment related to the operations team and recommends professional development activities for staff.
• Coordinates the maintenance and repair of all manikins and procedural trainers, ensuring that equipment is in working order to support Simulation Center programs.
• Provides information to the Sr. Administrative Manager to assist in the development and monitoring of the annual operating and capital budgets.
• Executes Cross-Disciplinary and Continuum Educational Alignment.
• Provides educational and technical support to staff and customers as needed.
• Provides guidance to staff, customers, and other healthcare team members regarding best practices in healthcare simulation.
• Ensures that customer feedback is incorporated in quality improvement. This may entail conducting (or causing to be conducted) customer interviews regarding service experience, including staff interactions, technical issues, and operational effectiveness. With the Lead Medical Simulation Technician, identifies and implements corrective actions.
• Functions as a