Chief IT Administrative Officer
About the role
The Indiana Office of Technology provides cost-effective, secure, consistent, and reliable enterprise-technology services to partner agencies, enabling them to better serve Hoosiers. The Chief Administrative Officer (CAO) oversees multiple enterprise-level functions including finance, legal services, workforce development, communications, contract administration, and enterprise software and hardware licensing.
Responsibilities
Review and evaluate organizational effectiveness, strategic goals, and planning processes; recommend improvements that enhance agency performance and statewide alignment.
Develop and coordinate agency plans, policies, and resource strategies; establish mission, vision, goals, and expectations for programs and staff.
Provide accurate interpretation and guidance regarding applicable laws, rules, and policies to agency staff, partner agencies, and the public.
Supervise subordinate personnel, including hiring, workload determination, delegation of responsibilities, training, performance evaluation, and corrective or disciplinary actions.
Monitor IOT's budget, including revenues, expenditures, charge-back rates, financial performance, and long-term projections. Ensure fiscal practices align with state requirements.
Represent the agency in communications in partnership and alignment with the Governor’s Office with news media; respond to inquiries professionally to support transparency and public trust.
Cook with federal, state, and local officials on planning efforts and policy initiatives related to statewide technology operations.
Work in partnership with IOT COO on established internal controls and monitors and evaluates against standards and performance metrics to drive compliance, operational consistency, and accountability.
Lead recruitment, selection, onboarding, and staff training efforts to ensure role clarity, high performance, and ongoing professional development.
Set expectations, measures progress, provides feedback, and evaluates employee performance; ensure adherence to deadlines, quality standards, and established procedures.
Work with peer CXO’s in establishing succession plans to cultivate a culture of growth, development, and internal promotability.
Requirements
Master’s degree in business, public administration, law, or related discipline is preferred.
Experience in state government or large public-sector organizations.
Familiarity with statewide technology initiatives, IT governance, or enterprise operations.
Demonstrated ability to develop policies, interpret complex regulations, and lead cross-functional teams.
Experience with enterprise licensing negotiations, contract management, or vendor relations.
Ability to perform essential functions with or without reasonable accommodation.
Core Competencies
Strategic Leadership – Ability to set long-term direction, define priorities, and align operational efforts with statewide objectives.
Financial and Organizational Acumen – Skilled in budget management, forecasting, resource planning, and organizational effectiveness.
Legal and Policy Insight – Ability to interpret laws, rules, and regulations and apply them to agency operations.
Communication and Public Relations – Skilled in crafting clear messaging and interacting effectively with media and external stakeholders.
Talent Development – Committed to building high-performing teams, cultivating leadership, and supporting continuous staff development.
Collaboration and Partnership – Ability to work cooperatively with executives, public officials, external agencies, and statewide partners.
Accountability and Oversight – Strong ability to set controls, monitor performance, and manage outcomes across multiple operational areas.
Benefits
Three (3) medical plan options (including RX coverage) as well as vision and dental plans.
Wellness Rewards Program: Complete wellness activities to earn gift card rewards.
Health savings account, which includes bi-weekly state contribution.
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match.
Two (2) fully-funded pension plan options.
A robust, comprehensive program of leave policies covering a variety of employee needs.
Education Reimbursement Program.
Group life insurance.
Free Parking for most positions.
Free LinkedIn Learning access.
Equal Employment Opportunity
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.