Chief Information Officer

Position Summary

The Chief Information Officer (CIO) is responsible for leading Bigge Crane and Rigging Co.'s technology strategy, enterprise platforms, data and analytics, cybersecurity, and digital product development. The CIO ensures that technology serves as a business-capacity function that enables growth, operational excellence, innovation, and scalability across the company.

Essential Responsibilities

• Technology Strategy and Business Partnership:

  • Develop and execute a technology strategy aligned with Bigge's business objectives and growth plans.
  • Serve as a strategic advisor to executive leadership on technology, data, AI, automation, and digital transformation initiatives.
  • Translate business priorities into technology roadmaps and investment plans.
  • Identify opportunities to improve productivity, efficiency, customer service, and profitability through technology.
  • Partner with business leaders to simplify processes, eliminate manual work, improve visibility, and increase operational leverage.
  • Ensure technology decisions support business outcomes rather than technology objectives alone.

• Enterprise Platforms and Business Systems:

  • Provide executive leadership for Bigge's enterprise application portfolio including ERP, CRM, procurement, HRIS, contract management, field service, and internally developed platforms.
  • Drive optimization, adoption, and integration of core business systems.
  • Ensure enterprise platforms support standardized business processes and scalable operations.
  • Balance business requirements, technical debt, governance, and long-term sustainability.
  • Lead major platform modernization and business transformation initiatives.

• Data, Analytics, and AI:

  • Own the enterprise data and analytics strategy.
  • Establish data governance, data quality standards, and trusted reporting capabilities.
  • Ensure executives and business leaders have access to timely, accurate, actionable information.
  • Lead the company's AI strategy, governance, and adoption efforts.
  • Evaluate and deploy practical AI solutions that improve decision-making, automate work, reduce cost, and increase productivity.
  • Maintain appropriate controls, governance, and risk management for AI technologies and data usage.
  • Drive adoption of modern analytics platforms and capabilities, including predictive analytics and AI-enabled insights.

• Integration and Process Excellence:

  • Develop an enterprise integration strategy connecting business platforms and data sources.
  • Establish standards for APIs, middleware, workflows, integration architecture, monitoring, and support.
  • Promote process standardization, automation, and disciplined ownership.
  • Support the evolution of Business Process Management (BPM) capabilities across the organization.

• Cybersecurity and Technology Risk Management:

  • Protect company systems, data, and technology assets from cybersecurity threats and operational risk.
  • Lead security strategy, governance, compliance, business continuity, and disaster recovery programs.
  • Establish controls for identity management, access governance, endpoint security, cloud security, incident response, and data protection.
  • Ensure appropriate risk management practices exist for AI, cloud platforms, third-party vendors, and business-critical applications.
  • Maintain a security posture that balances risk reduction with business agility.

• Digital Product Development and Innovation:

  • Lead internal product development teams responsible for custom applications and digital capabilities.
  • Establish product management, software delivery, architecture, and DevOps practices.
  • Ensure internal applications continue evolving to support business requirements and competitive advantage.
  • Manage technical debt and platform sustainability while delivering new business capabilities.
  • Foster a culture of innovation, experimentation, accountability, and continuous improvement.

• IT Operations and Service Delivery:

  • Ensure delivery of reliable, secure, and customer-focused technology services.
  • Manage infrastructure, cloud platforms, networks, support services, and enterprise operations.
  • Define service standards, operational metrics, and performance expectations.
  • Maintain appropriate lifecycle management practices for technology assets and systems.
  • Ensure effective management of internal and external technology resources.

• Financial and Vendor Management:

  • Develop and manage technology budgets, forecasts, and investment plans.
  • Build and maintain strategic relationships with technology vendors, partners, and service providers.
  • Lead software licensing, contract negotiations, vendor performance management, and technology procurement.
  • Evaluate build-versus-buy decisions and ensure technology spending delivers measurable business value.
  • Drive cost optimization while maintaining service quality and business capability.

• Leadership and Team Development:

  • Lead, coach, and develop high-performing technology leaders and teams.
  • Build organizational capabilities that are scalable, sustainable, and not dependent on individual contributors.
  • Establish clear goals, accountability, priorities, and performance expectations.
  • Foster collaboration across Technology, Innovation, Finance, Operations, and other business functions.
  • Create an environment focused on business partnership, execution, continuous learning, and professional development.