Chief Claims Officer, Argo Group

About the role

The Chief Claims Officer, Argo Group reports directly to the Chief Claims Officer, Clearbrook located in New York City and manages the entire Claims function for Argo. This includes Casualty, Operations, Property, Reinsurance, Surety, and Workers' Compensation Claims. The position manages five direct reports and approximately 150 indirect reports. The Chief Claims Officer, Argo Group collaborates with the other Argo Group executives in Underwriting, Actuarial, Finance, Risk, and Legal formulating both strategic plans and policy to meet group profitability and growth objectives.

Responsibilities

• Partners with key Argo Group executives to develop strategic and operational plans aimed at achieving both growth and profitability targets.
• Works collaboratively with representatives of the corporate actuarial team.
• Strategically manages teams led by People Managers to provide customers and partners with strong claims service and technical capabilities.
• This includes sophisticated coverage analysis, timely claims resolution, and strong negotiation of settlements.
• Led, directs, and has leadership accountability for establishing claims and that there are performance objectives and performance metrics in place at all organizational levels to both support and meet set objectives.
• Drives continuous improvement through initiatives involving the employees, processes, and technology.
• Identifies and implements claims best practices in all operating units for proper and consistent claims performance to include management responsibility for claims compliance (OFAC, Medicare Reporting, Adjuster Licensing, SOX etc.) and achieving the appropriate financial outcomes.
• Effectuates claims resolution and process improvement while maximizing cost effectiveness and educating the business managers/leaders as to claims drivers and trends.
• Absolutely establishes working relationships with a variety of types of claims vendors and to negotiate the vendor contracts to maximize the financial benefit to Argo Group and its customers.
• Expertise in claims litigation management. Must have a proven track record of successful outcomes in this regard and be able to establish and maintain an enterprise-wide a specialized litigation management unit.
• Provides guidance and direction to claims managers and professionals through a continuous process of management involvement.
• Supports the claims selection process to retain claims professionals that consistently demonstrate appropriate technical expertise, maturity, and a professional commitment to excellence.

Qualifications / Experience

• The ideal candidate for this position will be an accomplished and highly capable insurance professional with significant experience in a senior management commercial property and casualty claims role within an organization with a full-scale domestic orientation.
• He/she must have highly effective leadership skills and a consistent record of superior results in leading a successful commercial claims organization with operations located throughout the United States and Bermuda.
• The successful candidate must have a thorough understanding of property and casualty financial and actuarial concepts and requirements and their influence on the claims reserving process and financial outcomes.
• The successful candidate will possess an analytic and metric driven focus combined with strong strategy development and execution skills.
• The successful candidate will possess an extensive knowledge and experience with adjudicating and managing claims for a portfolio of commercial products/program lines including surety, auto, general liability, workers' compensation, property, asbestos/environmental, reinsurance and the relevant claims handling practices supporting such products/programs.
• Skilled in coverage, liability and damages analysis possesses a comprehensive knowledge of the litigation management process, relevant case regulation and statutory law.

Education

• J. D. from an accredited law school.
• A CPCU or other relevant professional designation is desirable.

About Working In Claims

At Argo Group, we do not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful. Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is. We have a very flat organizational structure, enabling our employees to have more interaction with our senior management team, especially when it relates to reviewing large losses. Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas. We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.

Pay and Benefits

• Chicago, Los Angeles, New York City, and Richmond Pay Range: $270,000 - $350,000.
• In addition to base salary, this position is eligible for an annual bonus and long-term incentives based on company and individual performance as well as a generous benefits package.
• Benefits and Compensation: Competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

Core Values

At Clearbrook, our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed.