Director of Strategy & Operations (Claims)

Responsibilities

• Oversee and drive high-impact, cross-functional claims initiatives, ensuring alignment with company strategy and timely execution.
• Partner with the Claims organization to optimize the end-to-end claims lifecycle, including intake, adjudication, settlement, and recovery/subrogation workflows.
• Collaborate with Product, GTM, and Support teams to identify opportunities for claims operational improvements and implement scalable solutions.
• Develop and monitor claims KPIs (e.g., cycle time, loss adjustment expense, leakage, customer satisfaction) to evaluate the success of strategic initiatives and operational processes.
• Lead the creation of project plans, timelines, and resource allocation to ensure successful delivery of claims transformation efforts.
• Provide strategic recommendations to senior leadership based on claims data analysis, loss trends, and industry benchmarks.
• Facilitate cross-departmental collaboration, managing stakeholder relationships to drive consensus and outcomes on claims priorities.
• Mentor and guide junior team members in project execution and claims operational strategy.

Requirements

• Bachelor's degree in Business, Management, or a related field; MBA or advanced degree strongly preferred.
• 5-10 years of experience in management consulting, with a focus on strategy, operations, or transformation projects.
• Exceptional project management skills, with experience leading large-scale, cross-functional initiatives.
• Strong analytical skills, with expertise in tools like Excel, SQL, or Tableau for strategic analysis and reporting.
• Prominent ability to influence and manage senior stakeholders across multiple departments.
• Experience working with Claims, Product, GTM, or Support teams in dynamic, high-growth environments.
• Ability to navigate complexity and drive results in ambiguous, fast-paced settings.

Preferred Qualifications

• Experience leading operational or strategic initiatives within a claims, insurance, or InsurTech environment.
• Familiarity with claims management systems and claims process automation.
• Proficiency with project management tools (e.g., Asana, Jira, or Monday.com).
• Understanding of claims regulatory requirements, loss reserving, or fraud/leakage mitigation.
• Experience in the self-storage and/or insurance industry.