Chief Claims Officer

Strategic Leadership & Enterprise Alignment

Lead the development, refinement, and execution of a comprehensive claims strategy aligned with enterprise objectives, partnering closely with the President and various departments leaders including Underwriting, Actuary, and Finance.

Evaluate existing strategies and operating models to identify opportunities for modernization, operational efficiency, and improved claim outcomes.

Serve as an advisor to the Senior Leadership Team on emerging loss trends, regulatory developments, market shifts, and strategic implications for the business.

Operational Excellence & Claims Performance

Ensure timely, fair, and consistent claims handling through disciplined adherence to internal claims best practices.

Oversee the establishment and maintenance of appropriate and timely claim reserves, reinforcing the importance of reserve accuracy in supporting rate adequacy and financial performance.

Lead the development and continuous enhancement of claims programs, performance metrics, operational frameworks, and compliance controls.

Champion the effective use of predictive analytics, technology, and automation to advance decision quality, improve operational efficiency, and reduce loss costs.

Drive cost containment strategies— including both ALAE and ULAE — in partnership with Finance and other business leaders.

Cross-Functional Collaboration & Knowledge Sharing

Collaborate across Underwriting, Actuarial, Finance, and other critical functions to ensure alignment on market intelligence, legal changes, loss trends, and strategic assumptions.

Provide clear, consistent communication to brokers, reinsurers, and other stakeholders regarding claims performance, key developments, and major losses.

Litigation, Legal Strategy & External Partnerships

Oversee sound litigation management practices including panel counsel selection, performance monitoring, and adherence to established metrics.

Oversee the detailed review of legal bills using appropriate tools and methodologies to ensure cost optimization and quality representation.

Participate in mediations, arbitrations, depositions, and trials where executive-level presence or decision-making is required.

Organizational Leadership, Culture & Talent Development

Provide vision, direction, and executive leadership to the Claims organization, cultivating a culture of accountability, communication, collaboration, and continuous improvement.

Build talent bench strength by upskilling existing team members and creating a pipeline of strong claims professionals who can support long-term business needs.

Create clear expectations, provide frequent and constructive feedback, and create conditions that motivate the team to achieve peak performance.

Create the Claims annual budget, operational objectives, and performance goals.

Governance, Compliance & Risk Mitigation

Ensure full regulatory compliance and immediately report all regulatory inquiries while coordinating appropriate responses.

Maintain a disciplined approach to audits, operational reviews, and internal controls to validate effectiveness and consistency across the claims function.