SVP, Chief Claims Officer

Responsibilities

• Manage all claims-related matters as well as the analysis, reserve development and execution of claims strategies to deliver optimal loss cost management and customer satisfaction in support of overall business objectives and in accordance with performance standards
• Collaborate with the Leadership Team in loss trend, coverage and exposure analysis for existing and new business opportunities
• Oversee internal claims personnel to manage and achieve high standards of productivity, efficiency and alignment of organizational goals
• Develop and implement appropriate claims strategy in conjunction with the President
• Lead the development, implementation and continuous planning of all claim metrics, processes, results and initiatives
• Collaborate with Underwriting, Actuarial, Finance and other stakeholders to ensure knowledge sharing on market trends, legal changes and loss developments
• Leverage resources, technology and processes to drive innovation through the use of predictive analytics
• Understand and utilize internal claim best practices for proper and consistent claim performance, compliance and achievement of business goals
• Create the Claims annual operational goals, objectives and budget
• Directly manage first and third-party claims, as necessary
• Supervise, audit and analyze the effectiveness of panel counsel to assure compliance with agreed upon metrics and recommend changes to the President, where necessary
• Provide regular Claims updates to brokers and reinsurers, as necessary
• Engage with clients to continually refine the company’s understanding of client needs and requirements
• Ensure sound litigation management practices, including detailed review of legal bills using appropriate tools
• Attend mediations, arbitrations, depositions and trials, as necessary
• Participate in establishing, implementing, monitoring and reporting on corporate Claims goals
• Maintain regular status reports on large losses
• Keep abreast of industry developments and monitor legislative and regulatory changes
• Perform other duties and projects as assigned by the President

Qualifications

• 10+ years of strategic leadership experience with responsibility for managing a claims operation
• 15 years of general claims experience with in-depth knowledge of industry best practices for adjudicating commercial property and casualty claims, ideally with expertise in general liability and product recall claims
• Strong written and verbal communication, negotiation and interpersonal skills
• Advanced analytical and problem-solving skills, with the ability to multi-task and independently prioritize competing demands and requests within given time constraints
• Demonstrated ability in the use of metrics and data to drive and assure continuous improvement and increased efficiencies
• Strategic leadership
• Claims management
• Reserve management
• Loss cost management
• Predictive analytics
• Litigation management
• Budget management
• Client relationship management
• Data analysis and reporting
• Cross-functional collaboration
• Regulatory compliance
• Operational planning
• Communication and negotiation
• Process improvement

Additional Company Details

The Company is an equal employment opportunity employer. We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.