Chief Administrative Officer

About the Organization

Zepf Center has been serving the Lucas County community for over 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric care, substance abuse treatment, case management, residential programs, Crisis Care, therapy programs, career development, wellness services, and primary care medical services. Zepf Center is a trauma-informed agency for both patients and staff.

About the Role

As a member of the Executive Leadership Committee, the Chief Administrative Officer (CAO) will serve as a credible, knowledgeable, and trusted resource to the CEO and other senior leaders. The CAO will provide leadership to the compliance and organizational improvement, business development, facilities and maintenance, vocational rehabilitation, and care coordination teams. The role involves overseeing the implementation of new business and program development while ensuring the efficiency and efficacy of existing infrastructure.

Responsibilities

• Work with senior leaders on the strategic vision of the organization, including cultivating and fostering strategic relationships and potential alliances.
• Partner with the CEO and other senior leaders on operational and strategic issues as they arise; provide strategic recommendations.
• Lead in responding to new developments, emerging issues, and inquiries regarding potential business opportunities.
• Oversee the implementation of new programs or business lines to ensure efficiency and effectiveness in operations.
• Evaluate and manage the agency’s strategic messaging and activities to maintain and increase business opportunities and service delivery.
• Monitor the agency’s facilities needs and growth projections; work with the CEO to acquire additional facility resources as needed.
• Maintain thorough, up-to-date knowledge of certification, legal, and accreditation standards; provide consultation to agency personnel and ensure ongoing compliance.
• Recruit, hire, evaluate, and manage personnel actions for all direct-reporting staff in collaboration with the Human Resources department.
• Provide regular supervision and management to all direct-reporting employees.
• Provide strategic leadership and operational oversight for psychiatric services, clerical/administrative operations, and community health center programming to ensure high-quality, coordinated care.
• Supervise multidisciplinary teams, including psychiatric providers, medical directors, nursing staff, clerical personnel, and support staff.
• Develop and implement policies, procedures, and workflows that promote efficient and effective service delivery.
• Foster a culture of collaboration, accountability, and client-centered care across all departments.
• Perform other duties as assigned.

Supervisory Responsibilities

• Direct staff and policy as a high-level representative of the agency, embodying the motto: Hope Begins Here.
• Understand the job duties of each employee and position within the department.
• Engage employees with a trauma-informed approach while enforcing a safe and professional workplace.
• Abide by the Equal Employment Act to develop, train, and assist each employee.
• Further own knowledge, skills, and abilities to support staff and the agency’s strategic vision.
• Exhibit leadership within the department by holding employees accountable, providing feedback, assigning duties, and enhancing staff skills through training and coaching.
• Observe agency policy and collective bargaining agreements (CBA) by appropriately establishing disciplinary actions and managing timekeeping.
• Meet organizational standards by efficiently completing evaluations that reflect goals and competencies.
• Comprehend department budgets and fiscal processes, ensuring recommendations align with the agency’s strategic vision.

Skills and Competencies

Specific/Individual Competencies

• Excellent communication and presentation skills, both verbal and written, to interact knowledgeably with internal and external parties.
• Strong attention to deadlines and detail.
• Exceptional interpersonal skills and ability to convey highly technical information understandably to diverse audiences.
• Superior project management ability and a drive-for-results mentality.
• Keen ability to think and act strategically, balancing short- and long-term organizational needs.
• High standards regarding the quality and thoroughness of business and technical analysis.

Organizational Competencies

• Demonstrate knowledge of the agency’s mission, vision, goals, and philosophy, as well as its policies and procedures.
• Strive for high client satisfaction by providing leadership and assistance through the integrated care process.
• Demonstrate consistent professionalism and teamwork.
• Abide by the agency’s and/or professional code of ethics.

Requirements

• Master’s degree in health or healthcare administration field.
• 7+ years in healthcare administration, with at least 5 years in senior-level healthcare management.
• Excellent understanding of the behavioral health industry to assess the viability of business development opportunities.