Chicago - Senior Manager, Operations Strategy

About Us

The Senior Manager, Operations Strategy serves as a key member of the Office of the Chief Operating Officer, providing executive-level analytical, strategic, and operational support across the firm's operations functions.

Position Summary

The Senior Manager, Operations Strategy helps senior leadership make informed, data-driven decisions on the firm's most important operational priorities. This role combines the analytical rigor of a management consultant with strong AI fluency, exceptional business judgment, structured problem solving, executive communication skills, and the ability to operate independently in highly ambiguous environments.

Position Responsibilities

• Conduct quantitative and qualitative analyses to inform executive decision-making.
• Develop business cases, options analyses, scenario models, and recommendations for complex organizational issues.
• Translate complex analyses into clear, concise, executive-level presentations and recommendations.
• Prepare materials for senior leadership meetings, steering committees, and other governance forums.
• Design, develop, and maintain enterprise operational KPIs that support executive oversight and strategic decision-making.
• Build new performance management disciplines where metrics do not currently exist.
• Develop analytical frameworks for topics such as workforce planning, organizational capacity, span of control, support staff ratios, office utilization, space planning, service demand, productivity, operational effectiveness, and service delivery.
• Identify opportunities to improve operational effectiveness through AI-enabled workflows, intelligent automation, and process redesign.
• Refine reporting and measurement approaches as business needs evolve.
• Conduct analyses across organizational design, headcount planning, procurement, survey data, benchmarking, resource allocation, capacity planning, and operational performance.
• Support planning and execution of enterprise strategic initiatives.
• Develop workplans, issue logs, risk assessments, executive updates, and implementation materials.
• Track initiative progress and coordinate activities across multiple functions.
• Produce executive-ready presentations, dashboards, briefing materials, and memoranda.

Required Qualifications

• Bachelor's degree in Business, Finance, Economics, Engineering, Operations, or related field required.
• 5+ years of experience in management consulting, corporate strategy, business operations, FP&A, strategic finance, or comparable analytical roles required.
• Must live within a commutable distance to the firm office with the ability to come into the office 3-4 days per week.

Preferred Qualifications

• Experience with a top-tier management consulting firm.
• MBA or other relevant graduate degree.
• Professional services or law firm experience.
• Experience building KPI frameworks and performance management disciplines.
• Experience with Power BI, Tableau, or similar business intelligence tools.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Exceptional quantitative and qualitative analytical skills.
• Excellent written, verbal, and presentation communication skills.
• Experience supporting senior executives and preparing executive-level materials.
• Demonstrated fluency with generative AI and emerging productivity technologies, with the ability to thoughtfully integrate AI into research, analysis, problem solving, presentation development, and operational improvement.

Core Competencies

• Strategic problem solving and business judgment.
• Analytical excellence with the ability to translate complex data into actionable insights.
• Executive communication and presentation skills.
• Cross-functional collaboration and influence.
• AI and digital fluency.
• Project and change leadership.
• Continuous improvement mindset.

Benefits

We offer comprehensive benefits that provide a full spectrum of coverage and support for our full-time employees and their families. Additional information about benefits and rewards can be found here.

PAY

• Illinois applicants only: The target annual salary range for this role is currently $170,000-$190,000 based on a regular, full-time schedule.
• New York applicants only: The target annual salary range for this role is currently $182,000-$210,000 based on a regular, full-time schedule.

SCHEDULE

The amount of compensation offered will be determined by several factors, including but not limited to experience, qualifications, market data and internal equity. Total compensation includes a comprehensive healthcare benefits package, yearly retirement contribution, and may include an annual discretionary merit bonus.

COMPANY

We are an equal opportunity employer and welcome applicants from all backgrounds and experiences.