Check-In Representative

Responsibilities

• Responsible for checking in inbound paperwork from Drivers – POD’s, BOL’s, Receipts, etc.
• Create all Driver packets for next day shipments which would include BOL’s
• Commit to and receive detailed customer load information by telephone, fax or email
• Ensure drivers have adequate information to secure their assigned pickups
• Monitor and trace loads so that follow up can be made when necessary
• Manage service issues by researching and coding all applicable information in the system
• Maintain safety and temperate sheets
• Maintain freight select reports for billing purposes
• Investigate missing delivery receipts
• Maintain blank manifest information for dispatch
• Other duties assigned by Management

Requirements

• High School Diploma or Equivalent
• AS400 and Transportation knowledge is preferred, but not required
• Possess excellent verbal and written communication and listening skills
• Capable of working under tight time constraints in a high volume environment with multiple priorities
• Basic computer skills, Microsoft Office, Excel, Word, etc.
• Strong Customer Service skills
• Must be able to work independently or in a team setting
• Able to communicate effectively and professionally with operations personnel, management and executive management
• Able to solve problems where work is defined with established instructions and processes
• Timely and efficient completion of tasks and responsibilities

Benefits

• Medical, Dental, and Vision Insurance – two medical plan options to fit your needs
• Company-Paid Life Insurance $25,000 – additional voluntary life and ad&d coverage available
• Disability Coverage
• 401(k) Retirement Plan
• Paid Time Off (PTO) and paid holidays