Customer Support Representative
Responsibilities
Under general supervision, handles a variety of customer service inquiries and problems received by telephone, fax, email, text or other web/internet media.
Inquiries are generally routine but may require departure from standard scripts or procedures.
Provides support to lower level staff on non-standard cases where policy and practice are not formalized or documented and individual case determination may be required.
Reviews and troubleshoots customer problems and initiates action for repair, replacement return or field service; or refers highly unusual situations to higher authority for review and reconciliation.
May promote alternative products or services.
Requirements
- 1+ years of experience in Customer Service and Support
- High School diploma or GED
- Strong written and verbal communication skills
- Proficient with MS Word, Excel, and PowerPoint
- Ability to work extended hours to meet business demands
- Ability to read, write and communicate in Spanish, preferred
Qualifications
- Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position.
- Ability to sit, stand, bend, walk and talk
Benefits
- Medical
- Dental
- Vision
- Wellness programs
- Life insurance
- Health and dependent care spending accounts
- Paid time off
- 401(k)
- Pension
- Profit sharing
- Short- and long-term disability
- Tuition reimbursement
- Adoption assistance
Pay
Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law.
Schedule
Actual schedule will vary based on business needs.