Check Fraud Detection Analyst

Fraud Detection & Case Review

• Analyze daily detection reports to identify potential fraud.
• Make real-time decisions on transaction clearance, extended holds, account flags, and service restrictions.
• Investigate suspicious transactions and escalate complex cases to senior fraud specialists as needed.
• Monitor and resolve outstanding fraud alerts and ensure timely alert disposition.
• Document findings and actions taken in accordance with internal protocols.
• Maintain department logs and prepare metrics for management reporting.

Customer & Branch Support

• Respond to “fraud in progress” alerts and inquiries from branch personnel.
• Place outbound calls to verify transactions submitted via Zelle, external transfers, mobile deposit, and bill pay.
• Provide guidance to internal teams and customers impacted by account holds, escalations or fraud-related restrictions.
• Communicate clearly and professionally to explain fraud decisions and next steps.
• Open and manage cases with vendors to resolve issues.

Cross-Functional Collaboration & Industry Engagement

• Partner with internal departments to enhance fraud detection strategies and promote awareness.
• Participate in fraud trend discussions and contribute to system enhancement initiatives.

Job Requirements

• Required Qualifications: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent 3+ Years experience in a fraud-related capacity.
• Job Competencies: Technical Expertise, Understanding of common fraud types, In-depth knowledge of common check fraud schemes, Ability to identify fraud patterns and apply appropriate mitigation strategies, Familiarity with fraud detection systems and banking platforms, Understanding of various regulatory structures, Understanding of fraud typologies and escalation protocols, Proficiency in Microsoft Office and fraud monitoring tools, Ability to navigate multiple systems quickly and accurately, Familiarity with web browsers, Understanding of mobile operating systems, Com Core Professional Skills, Strong analytical and critical thinking skills, Clear and professional verbal and written communication, Ability to work under pressure and manage multiple priorities, Detail-oriented with a continuous improvement mindset, High level of integrity and confidentiality.