CHB Operations Lead

About the role

As a CHB Delivery Lead, you will oversee end-to-end customs brokerage operations for a defined portfolio of clients while leading a team of CHB professionals. You will ensure compliant, efficient, and high-quality service delivery, while acting as a subject matter expert and escalation point for both clients and internal stakeholders. You will play a key role in driving operational performance, customer satisfaction, and team development within Maersk Customs Services.

Key Responsibilities

• Lead and manage a team of CHB associates, including workload allocation, coaching, performance management, and development
• Oversee end-to-end import customs brokerage operations, ensuring timely and compliant processing of shipments
• Develop strong understanding of client import programs, including product classifications, regulatory requirements, and service expectations
• Act as primary escalation point for complex operational or customer issues, ensuring timely resolution
• Monitor and drive performance against KPIs, service levels, and operational targets, taking corrective actions as needed
• Ensure accuracy in financial processes including billing, accruals, and accounts receivable follow-up
• Collaborate with internal teams (compliance, IT, product, and operations) to optimize service delivery and address process gaps
• Ensure full compliance with CBP regulations and all applicable federal and agency requirements

What We Are Looking For

• Operational leadership & service delivery focus: someone who can lead day-to-day customs operations with a strong focus on service quality, team performance, and consistent delivery against KPIs
• 3–6 years of experience in customs brokerage, logistics, or transportation, with 1–3 years in a leadership or supervisory role
• Strong understanding of U.S. import regulations, customs compliance, and brokerage operations
• Proven ability to lead, coach, and develop teams in a fast-paced operational environment
• Strong analytical, organizational, and problem-solving skills with a focus on operational performance and quality
• Effective communication and stakeholder management skills across multiple levels of the organization

Job Type

Full Time

Pay

$70,000 - $80,000*

Benefits

• Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match

Notice to applicants

You must be authorized to work for any employer in the U.S. Relocation & Immigration support is not available for this position.