Chase Club Barback

About the role

As a Barback, you will be responsible for preparing and servicing permanent and portable bars throughout the hotel, ensuring that all bar/lounge equipment and supplies are in excellent condition and at the proper level throughout all hours of operation to guarantee proper service to all guests.

Responsibilities

• Retrieve orders from storeroom, visually check stock, and reconcile with written requisitions to ensure order accuracy; re-check stock upon delivery.
• Prepare the bar by cutting, slicing, and peeling perishable garnishes and fruits, mixing and pouring juices, and storing back-up supplies in prescribed containers.
• Check with and assist the bartender to stock and maintain the bar, including paper products, straws, stirrers, condiments, glassware, ice, and produce.
• Transport taps, replace beer kegs, and perform routine maintenance on them.
• Communicate with bartenders and wait staff to ensure and maintain guest satisfaction.
• Maintain cleanliness of bar area, beer lockers, refrigerators, and storage areas in accordance with federal, state, local, and company codes.
• Maintain a discreet, non-intrusive manner.
• Participate in restaurant/hotel promotions and practices.
• Communicate with management regarding guest complaints, supply shortages, guest or associate injuries, and other opportunities.
• Follow proper ordering and payment procedures.
• Specifically thank guests and invite them to return.
• Deliver passionate and engaging service to guests by recognizing individual needs and exceeding expectations.
• Consistently deliver the GUEST model: Greet or welcome everyone warmly with a smile, use eye and ear contact and the guest’s name, establish/anticipate needs, solve and own all requests/complaints, thank everyone.
• Build solid relationships with colleagues and treat them with respect and dignity.
• Perform other duties and responsibilities as assigned, including working in other areas of the hotel to assist operations.

Requirements

• 1-2 years of experience working in a bar or similar environment.
• High School diploma or equivalent plus some customer service experience; some college preferred.
• Must speak fluent English.
• Track record of delivering exceptional guest and client experience.
• Excellent time management skills.
• Demonstrable expertise in analysis and action taking.
• Excellent oral and written communication.
• Excellent organization skills.
• Appropriate professional appearance and demeanor.
• Ability to carry or lift items weighing up to 50 pounds.
• Ability to move about public areas, communicate with others, and handle objects, products, and computer equipment.
• Ability to bend, stoop, and kneel.

Pay

Pay Rate: $13.75/hr. plus tips. Base pay offered may vary depending on job-related knowledge, skills, and job-specific/overall experience.

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance