Charter Operations Representative

Location: Teterboro, NJ (onsite). Candidates will be prioritized by proximity to Jet Aviation hubs in Teterboro, NJ; Bedford, MA; Chicago, IL; Scottsdale, AZ; West Palm Beach, FL; or Bozeman, MT.

About the role

The Charter Operations Representative proactively develops and maintains a client base to expand charter sales activities. This role provides clients with accurate and timely information while multi-tasking in a team environment with minimal supervision. A flexible schedule, including weekend availability (Saturday and Sunday), is required. The position follows a 4-day, 10-hour shift schedule with afternoon/evening hours. Initial training and onboarding will take place during standard business hours.

Pay

$28.85–$36.06 hourly, equivalent to $60,000–$75,000 annually.

Responsibilities

• Supports sales representatives and channel partners in administrative areas such as order processing, customer quotes, sales information management, product training, and financing.
• Handles responsibilities within Sales Support and Administration as a generalist or across multiple disciplines.
• Answers inbound customer calls regarding product and service information, identifying upselling opportunities.
• Accepts orders, closes sales, maintains customer records, and completes required documentation.
• Identifies and qualifies prospective customers, recording sales prospecting activity in computer-based tracking systems.
• May manage an assigned product line that may overlap other sales teams' territories.
• May have an individual or team sales quota with target earnings bonus or sales incentive opportunities.
• Represents Jet Aviation internally and externally with industry groups, regulatory bodies, and the General Dynamics network.
• Demonstrates and commits to Jet Aviation values: Trust, Honesty, Alignment & Transparency.

Requirements

• At least 2 years of experience using MS Office (Word, Excel, PowerPoint, Outlook).
• Minimum of 2 years of hands-on experience in the aviation industry, preferably in a scheduling or operations role.
• Proficiency in charter scheduling or FBO (Fixed Base Operation) scheduling.
• Demonstrated determination and resilience in handling challenging situations and unexpected changes in the fast-paced aviation industry.
• Strong multitasking skills to handle various tasks simultaneously.
• Must be at least 18 years old with a valid driver’s license and clean driving record (if required).
• Minimum of a high school or trade school diploma.

Desired Qualifications

• Avianis and/or SAP knowledge preferred.
• Customer-focused with a strong market perspective.
• Excellent communication, customer service, and interpersonal skills.
• Empathetic, collaborative, and stimulating communication approach.
• Results-driven with high personal accountability.
• Strong initiative and self-direction.
• Ability to lead and work with others to achieve desired results.
• Excellent persuasion and negotiation skills.
• Pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues.
• Quality-driven with a passion for excellence as a Brand Ambassador for Jet Aviation.

Benefits

• Health, dental, and vision insurance.
• Matching 401(k) retirement plan.
• Health savings and flexible spending accounts.
• Short-term and long-term disability insurance.
• Life insurance.
• Employee assistance programs.
• Health and wellness awards.
• Generous paid time off.
• Tuition reimbursement.
• Employee discounts.

Schedule

• 4-day, 10-hour shift schedule with afternoon/evening hours.
• Weekend availability (Saturday and Sunday) required.