Operations Support Representative

Job Summary

Austin based, Ngage Live Chat, an affiliate of Internet Brands, helps high-end service providers build their sales pipeline and increase their revenue by converting website traffic into pre-qualified leads. Ngage utilizes a unique live chat operating tool, service, and approach to convert web visitors and consumers into contacts for our clients. We are seeking an Operations Support Representative to join our team!

Responsibilities

• Overall support and management of client relationships.
• Assist in onboarding new clients, collecting relevant information, and setting up their chat service.
• Work directly with clients to address their needs, both preemptively and reactively.
• Be directly responsible for client outreach and be comfortable and professional while speaking on the phone and writing emails.

Requirements

• Basic proficiency with common office software (email, spreadsheets, documents).
• Begineer-level knowledge of HTML/CSS/Javascript preferred (formal training not required).
• 1 - 2 years prior experience in a sales or customer support environment.

About Ngage

Ngage Live Chat is a part of Martindale-Avvo, a family of market-leading brands designed to grow professional practices. Our network of legal marketing resources, including Martindale.com, Avvo.com, Lawyers.com, Nolo.com, and other top-ranking destinations, provides access to more than 25 million consumers monthly—400,000 of whom request to speak with an attorney. We Offer:

• Hands-on, continuous training.
• PTO + 9 paid holidays.
• Competitive benefits: medical, vision, dental, and life.
• 401(k) Match.
• Fun, flexible working environment - on-premise gym and yoga studio!
• Office building overlooks Lake Austin and Pennybacker Bridge.

About Internet Brands

Internet Brands is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.

Why Ngage?

We Offer:

• Hands-on, continuous training.
• PTO + 9 paid holidays.
• Competitive benefits: medical, vision, dental, and life.
• 401(k) Match.

Company Culture & Benefits

In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services.

Equal Opportunity Employer

Internet Brands is an equal opportunity employer, and we welcome applicants from all backgrounds. We comply with all applicable laws and regulations, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).