Chargeback & Fraud Analyst

Here's what you'll do

• Review, investigate and respond to chargeback claims by researching transactions and gathering compelling evidence to maximize dispute win rates
• Maintain compliance with card network rules and acquiring bank requirements
• Monitor transactions for fraudulent activity, making informed approval or decline decisions
• Identify patterns and implement fraud detection strategies, support fraud rule tuning, and liaise with third-party fraud vendors as needed
• Partner with internal teams to resolve chargeback and fraud related issues, improve current processes and establish best practices across the organization
• Auxiliary with customer payment processing reconciliations and dispute resolution
• Prepare standard monthly reports
• Other duties and responsibilities as determined by the senior executive team

Here's what you'll need to be successful

• Minimum Qualifications: 3-6 years’ working experience in dispute processing, financial operations, or fraud prevention; strong attention to detail, organization, and time management skills; self-starter with a positive attitude and strong desire for success
• Preferred Qualifications: Bachelor’s degree in Accounting, Finance, Analytics or other related field from an accredited university or equivalent industry experience; airline experience

Skills/Talents

• Collaborates across the organization to ensure alignment of stakeholder needs
• Demonstrated ability to manage multiple projects simultaneously
• Possesses extreme ownership and transparency
• Proficient in Microsoft Office Suite
• Exemplifies Breeze’s safety culture, values, and mission
• Excellent oral and written communication skills
• Excellent problem-solving skills
• Ability to work with individuals and teams at all levels in the organization

Perks of the Job

• Health, Vision and Dental
• Health Savings Account with Breeze Employee Match
• 401K with Breeze Employee Match
• PTO
• Travel on Breeze and other Airlines too!