Chargeback Analyst

Job Description

This position will be a part of the Payment and Risk Operation team and will be responsible for:

• Processing Merchant Dispute (Incoming Dispute): Reviewing, researching, creating representment letter to processor.
• Processing Issuing Chargeback (Outgoing Dispute): Reviewing, researching, investigating, submitting dispute to processor.
• Processing chargebacks recon (Updating status of chargeback and review status).
• Communicate with customers regarding documentation requests via email and phone calls.
• Ensure Dispute milestones are met within a time frame.
• Data entries related to chargeback

Professional Experience/Background

To be successful in this role, you should have:

• At least 2 years chargeback of payment card risk management experience.
• At least 2 years customer service experience.
• Meet service level and performance requirements to deliver high quality work.
• Possess strong data analysis and investigative reporting skills.
• Able to solve transaction or payment issues without complete process guidance.
• Communicate clearly and effectively with customers while investigating and resolving payment exceptions.
• Strong skills of using Excel and other software to create spreadsheets, models and reports.
• Able to make sound judgment calls.

Competencies (Attributes Needed To Be Successful In This Role)

• Embodies client core values.
• Fast Learner/Tech Savvy.
• Excellent Communicator.
• Reliable Team Player.
• Attention to details.
• Self Starter able to think outside of the box.
• Thrives in a fast pace environment.
• Independent decision maker with the ability to confidently back up actions.