Chargeback Analyst
MDAEdge · Holladay, UT · 1 mo ago
On-siteOTHRFull-time
Key Responsibilities
- Issuing Chargeback Management: Review, research, investigate, and submit outgoing chargeback disputes to processors.
- Merchant Dispute Handling: Review, research, and prepare representment letters for incoming merchant disputes.
- Chargeback Reconciliation: Update and track chargeback status to ensure timely resolution.
- Customer Communication: Respond to documentation requests via email and phone calls professionally.
- Compliance & Performance Standards: Ensure dispute milestones are met within required timeframes.
- Data Management: Maintain accurate records related to chargebacks, disputes, and financial transactions.
Education & Experience Requirements
- Minimum 2 years of chargeback/payment card risk management experience (required).
- Minimum 2 years of customer service experience (required).
Core Competencies
- Fast Learner & Tech-Savvy
- Excellent Communicator
- Reliable Team Player
- Attention to Detail
- Self-Starter & Problem-Solver
- Thrives in a Fast-Paced Environment
- Independent Decision Maker with Strong Analytical Skills