Charge Off Specialist

Responsibilities

• Contribute to a high performance and result-oriented team.
• Work with customers to secure new payment plans and put the customer back on the path to ownership.
• Work accounts that are settlement eligible.
• Handle large volume of inbound calls to support account servicing for all charge off accounts including educating customers on status of accounts, act as intermediary for special servicing as applicable, assist customers on existing payment plans, negotiate new payment plans and influence customers on negotiated settlement options when appropriate.
• Maintain accuracy and integrity for account documentation and customer communication and correspondence.
• Perform administrative functions including inquiries to various departments via email and/or internal ticketing system.
• Submit requests to various departments within the company as needed based on account status.
• Perform other duties as assigned.

Requirements

• A high school diploma, GED, or equivalent certification.
• Experience with Microsoft Office such as Excel, Outlook and Word.
• Two or more years of experience in loss mitigation, collections and/or financial services.

Physical Demands

• Must be able to remain in a stationary position at least 75% of the time.
• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Frequent communication with internal and external customers.
• Must be able to exchange accurate information in these situations.
• Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer.
• Occasionally lift and/or move up to 20 pounds.

Benefits

• Medical, dental, and vision insurance.
• 401(K).
• Company-paid life insurance policy.
• Short and long-term disability coverage.
• Tuition reimbursement.
• Wellness program.
• In-house gym.
• Game room.
• Social events.
• Paid time off.

Perks

• Great place to work certified.
• Comparably Awards: Best Company for Diversity, Best Company Culture, and Best Company Leadership.
• Phoenix Business Journal Healthiest Employers.