Charge Off Specialist

Responsibilities

The Charge Off Specialist will contribute to a high performance and result-oriented team. A specialist will work with customers to secure new payment plans and put the customer back on the path to ownership. Specialists will also work accounts that are settlement eligible.

• Handle large volume of inbound calls to support account servicing for all charge off accounts including educating customers on status of accounts, act as intermediary for special servicing as applicable, assist customers on existing payment plans, negotiate new payment plans and influence customers on negotiated settlement options when appropriate
• Monitor worklist delay and request repossession assignments on customers that default on their payment plan
• Ensure accuracy and integrity for account documentation and customer communication and correspondence
• Perform administrative functions including inquiries to various departments via email and/or internal ticketing system
• Submit requests to various departments within the company as needed based on account status
• Other duties as assigned

Requirements

• High School Diploma, GED, or equivalent certification
• Experience with Microsoft Office such as Excel, Outlook and Word
• 2+ years of experience in loss mitigation, collections and/or financial services
• Associate degree or bachelor’s degree in business or related field may be used as a proxy for experience

Physical Demands

• Must be able to remain in a stationary position at least 75% of the time
• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer
• Frequent communication with internal and external customers
• Moves objects up to 20 pounds occasionally