Channels & Digital Experience

Job Summary

The Digital Employee Experience & Channels Lead, working under limited supervision, is responsible for managing enterprise communication channels and improving the digital employee communication experience. This role owns channel strategy, governance, publishing standards and distribution practices for WeConnect Global and the employee email ecosystem. The role partners with communications colleagues and internal teams to ensure messages are delivered consistently, effectively and in alignment with enterprise priorities. This role also designs and manages the digital communications intake process for the Corporate Communications team.

Job Responsibilities

• Manages enterprise communication channels, including WeConnect Global and the employee email ecosystem.
• Defines channel strategy, including when and how enterprise communication channels are used.
• Establishes and enforces publishing standards and governance for enterprise communication channels.
• Designs and leads implementation of a digital communications intake process for the Corporate Communications team.
• Partners with communications colleagues and internal teams to support effective distribution of key communications.
• Maintains channel effectiveness and recommends improvements based on available data, usage patterns and feedback.
• Helps ensure enterprise messages are delivered consistently and in alignment with communication priorities.

Job Qualifications

• 8+ years of experience in communications, digital communications, employee communications or a related field.
• Strong digital and platform expertise.
• Experience with channel strategy and governance.
• Experience managing content distribution in a complex environment.
• Ability to work across teams to clarify channel needs, publishing standards and distribution approaches.

About Us

Founded in 1848, Westfield is a global leader in property and casualty insurance, delivering superior risk insights and innovative solutions to customers through a diverse portfolio of insurance products. Westfield underwrites commercial, personal, surety, and specialty lines of coverage through a network of leading independent agents and brokers in the United States and specialty products through Lloyd’s of London Syndicate 1200. As a mutual insurance company with more than 3,000 employees, Westfield has revenues in excess of $4 billion and more than $10 billion in assets.

Equal Opportunity Employer

United States: All applicants receive consideration for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, or status as a protected veteran. United Kingdom: Westfield is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.