Product Owner, Digital & Assisted Channels

Responsibilities

• Develop and manage the product roadmap, translating strategic objectives into prioritized requirements while balancing customer experience, business goals, risk, and operational needs.
• Own and optimize end-to-end digital customer journeys (acquisition through activation), identifying friction points and improving conversion, usability, and overall experience.
• Define and monitor KPIs (e.g., conversion, onboarding completion, activation, retention), leveraging data, customer insights, and experimentation (A/B testing) to drive continuous improvement.
• Lead product delivery through Agile practices by partnering with Technology and Design, managing the backlog, and ensuring high-quality execution and post-launch optimization.
• Collaborate cross-functionally with business, Risk, Compliance, Marketing, Operations, and Analytics to ensure solutions meet regulatory and organizational requirements.
• Monitor live product performance, proactively resolve issues, and ensure ongoing alignment with governance standards while capturing insights and best practices for future enhancements.

Requirements

• High School Diploma or GED equivalent and a minimum of 3 years of experience in product management, product ownership, or digital experience roles.
• Experience managing digital customer journeys and optimizing performance metrics.
• Strong analytical skills with the ability to translate data into actionable insights.
• Experience working cross-functionally with technology, business, and operational teams.
• Excellent communication and stakeholder management skills.

Qualifications

• Bachelor's degree in Business, Finance, Analytics, or a related field.
• Experience in financial services, digital banking, lending, or customer onboarding.
• Familiarity with regulatory and compliance considerations (e.g., lending, onboarding, or digital banking).
• Experience working in agile or iterative development environments.