Channel Partner Coordinator

Essential Functions & Responsibilities

• Provides excellent account management and customer support, acting as the single point of contact for assigned Channel Partner accounts.
• Works closely with the Sales department to maintain and grow established accounts and support new business to achieve company revenue and waste volume goals.
• Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times.
• Serves as the single point of contact (SPOC) and technical resource for Channel Partner account(s).
• Fulfills responsibilities for all aspects of customer service for Channel Partner accounts, including waste profiling, scheduling, invoice review, profitability, and promoting all business lines.
• Acts as a liaison between Company operations facility and Channel Partner for off-spec material resolutions.
• Participates in the development of proposals and business plans to create new business or further expand relationships with assigned Channel Partner account(s).
• Ensures adherence to contract terms and pricing at all locations.
• Maintains responsibility for all communications with multiple customer locations / facilities for assigned Channel Partner account(s).
• Recommends, develops, and implements solutions to support customer needs.
• Negotiates with multiple service vendors and coordinates these services for the assigned accounts.
• Conducts profit / cost analysis of current management methods to ensure most profitable method is being used and incorporates changes to increase margin dollars.
• Provides status updates / reporting on current account activities to the Corporate Account Manager, Channel Partners.
• Conducts service follow-up surveys to ensure customer satisfaction.
• Determines regulatory requirements for customer waste and byproducts.
• Coordinates and manages data collection systems and reports for customer.
• Manages small projects as assigned.
• Attends Business Reviews to evaluate current waste / byproduct management practices or to audit plans developed by the Company.
• Provides services to customers until 5:00pm Mountain and Pacific Time, if required.
• Assists with resolving urgent facility or customer inquiries outside of work hours, using a company-issued cell phone.

Education

• Bachelor's degree (required)
• In lieu of degree, 7+ years of proven successful experience in a customer service role within the hazardous waste industry (required)

Benefits, Compensation & Workforce Diversity

Arcwood offers stability you can count on and opportunities to grow. We provide steady work, competitive pay, and above-market benefits that reflect the importance of what we do. As we continue to grow, you’ll have the chance to build skills, take on new challenges, and build a career.

Arcwood is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to disability or protected veteran status, in accordance with applicable federal laws.

A post-offer drug screen and background check will be required.