Channel Account Manager (West)

Responsibilities

• Build and maintain strong relationships with channel partners, including Technology Solution Distributors (TSDs), Alliances, VARs, and other relevant entities in the CX space.
• Sales and Partner Recruitment: Identify and recruit new partners into PolyAI's channel program, ensuring alignment with our business objectives and target markets.
• Possess a deep understanding of PolyAI's technology solutions, enabling you to effectively present and demonstrate our products to partners and their customers.
• Maintain accurate and detailed records of channel pipeline and revenue forecasts on a monthly and quarterly basis.
• Cross-Functional Collaboration: Collaborate with various departments within PolyAI, including marketing, operations, legal, and HR, to ensure seamless execution of channel strategies.
• Negotiation and Relationship Building: Comfortably engage with partners and customers at all levels, including C-Suite executives, to negotiate and secure successful partnerships.
• Market Insights: Stay up-to-date with industry trends, competitive landscapes, and partner needs to provide valuable insights and input into PolyAI's channel strategy.
• Idea-Driven Collaboration: Foster a collaborative and open-minded culture within the channel team, welcoming diverse perspectives and contributing your own experience and knowledge.

Requirements

• Must have channel account management experience preferably in UCaaS, CCaaS or AI.
• Exceptional relationship building and interpersonal skills.
• Strong presentation skills, with the ability to engage and educate large groups on technology.
• Willingness and ability to travel throughout the region on a regular basis.
• Familiarity with partners in the region and the ability to identify and cultivate those capable of selling CX solutions.
• Proven experience in recruiting partners into a channel program.
• Demonstrated accuracy in forecasting channel pipeline and revenue.
• Ability to work effectively in a cross-functional team environment.
• Comfortable negotiating with partners and customers at the C-Suite level.
• A passion for innovation and a commitment to driving business growth through technology.

Qualifications

• Knowledge of various routes to market, including Technology Solution Distributors (TSDs), Alliances, VARs, etc.
• Proven experience in recruiting partners into a channel program.
• Demonstrated accuracy in forecasting channel pipeline and revenue.
• Ability to work effectively in a cross-functional team environment.
• Comfortable negotiating with partners and customers at the C-Suite level.

Benefits

• Competitive salary range for this role - $220,000 – $260,000 OTE (60/40 split)
• Participation in the company’s employee share options plan
• 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
• Lifetime life insurance
• STD and LTD
• The opportunity to contribute to the company's 401k plan
• Flexible PTO policy + 11 designated company holidays
• Annual learning and development allowance
• One-off WFH allowance when you join
• Company-funded fertility and family-forming programmes
• Menopause care programme with Maven