Change Request and Defect Management Coordinator

Responsibilities

• Cook up and track software and system network-related issue tickets throughout the development process.
• Review incoming tickets for completeness, consistency, and required technical information.
• Based on high-level analysis, assign each ticket to the best member of the global engineering team to lead the needed change estimation or problem investigation.
• Support standardization of issue reporting and tracking processes.
• Follow up with engineering teams and stakeholders regarding ticket status and resolution progress.
• Support communication and alignment with customers regarding reported issues and status updates.
• Monitor issue aging, priorities, and closure progress.
• Generate reports and metrics including issue inflow, burndown, and status tracking.
• Support project meetings with issue tracking summaries and status updates.
• Maintain accurate documentation in tools such as Jira.

Requirements

• Associate or Bachelor’s degree in Engineering, Computer Science, Information Systems, or related field preferred.
• Experience in automotive, embedded systems, software testing, or development environments preferred.
• Familiarity with Jira or similar issue tracking tools.
• Strong organizational and communication skills.
• Ability to work across multiple teams and priorities.
• Structured, proactive, and detail-oriented working style.

Qualifications

• Experience supporting system or software testing activities.
• Familiarity with defect tracking workflows and reporting metrics.
• Strong customer technical interface and negotiating skills.
• Experience in embedded software development is a plus.
• Exposure to automotive development processes is a plus.
• Travel ability to travel both domestically and internationally as needed (~10%).