Change Management Specialist

About the role

The Change Management Specialist (SGL 16) is available on a hybrid basis in Little Rock, Fort Smith, or Fayetteville, Arkansas, and Portland, Maine. We will also consider candidates in Texas who are able to work remotely.

Primary Duties and Responsibilities

• Develop and implement change management strategies and plans that maximize employee adoption and minimize resistance to change.
• Partner with project managers and business leaders to integrate change management activities into project plans.
• Conduct change impact assessments, readiness assessments, and stakeholder analyses.
• Identify risks, resistance points, and performance gaps; develop mitigation strategies to address them.
• Design, develop, and deliver communication plans, training materials, and engagement activities.
• Support leaders and managers through coaching and guidance to help reinforce change.
• Track and measure change adoption, utilization, and effectiveness using defined metrics.
• Prepare status reports, presentations, and updates for stakeholders and leadership.
• Tracking, reporting, escalating, and resolving project issues and risks.
• Reporting project status and progress to senior management and sponsors.
• Assisting project teams in defining project scope, goals, requirements, approach, and deliverables supporting the business objectives.
• Working closely with business leads and business analysts in requirements gathering, User Acceptance Testing, and cutover planning.
• Working with business leads and the Training team in Change Management planning and communication.
• Cooking with Business and IT Leads to deliver smaller scope system enhancements and/or resolve system issues via Jira ticketing process.
• Reviewing current project management procedures, identifying areas for improvement, and working with PMO leadership to implement changes.

Education and Work Experience

• Bachelor’s degree in business, engineering, operations, or related field
• 2 years of experience in Change Management, process improvement, operational excellence, and continuous improvement

Knowledge, Skills, Abilities

• Change impact and readiness assessment
• Stakeholder engagement and communication
• Strong written and verbal communication skills
• Risk identification and mitigation
• Training and enablement support
• Analytical and problem-solving skills
• Leadership and Coaching influence

Benefits

We offer competitive pay and medical/dental/vision and other benefits that provide flexibility, choice and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.

Equal Opportunity Employer

Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status.