Change Management Specialist

About the role

The Change Management Specialist plays a crucial role in Summit Utilities, Inc., a growing natural gas utility serving multiple states including Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. This position is available on a hybrid basis in Little Rock, Fort Smith, or Fayetteville, Arkansas, and Portland, Maine. Candidates in Texas who can work remotely are also considered.

Responsibilities

• Develop and implement change management strategies and plans to maximize employee adoption and minimize resistance to change.
• Partner with project managers and business leaders to integrate change management activities into project plans.
• Conduct change impact assessments, readiness assessments, and stakeholder analyses.
• Identify risks, resistance points, and performance gaps; develop mitigation strategies to address them.
• Design, develop, and deliver communication plans, training materials, and engagement activities.
• Support leaders and managers through coaching and guidance to help reinforce change.
• Track and measure change adoption, utilization, and effectiveness using defined metrics.
• Prepare status reports, presentations, and updates for stakeholders and leadership.
• Tracking, reporting, escalating, and resolving project issues and risks.
• Reporting project status and progress to senior management and sponsors.
• Assisting project teams in defining project scope, goals, requirements, approach, and deliverables supporting the business objectives.
• Working closely with business leads and business analysts in requirements gathering, User Acceptance Testing, and cutover planning.
• Working with business leads and the Training team in Change Management planning and communication.
• Cooking with Business and IT Leads to deliver smaller scope system enhancements and/or resolve system issues via Jira ticketing process.
• Reviewing current project management procedures, identifying areas for improvement, and working with PMO leadership to implement changes.

Requirements

• Bachelor’s degree in business, engineering, operations, or related field
• 2 years of experience in Change Management, process improvement, operational excellence, and continuous improvement
• Strong understanding of process mapping, standard work, and improvement methodologies
• Ability to work effectively across functional boundaries
• Experience supporting CI, Lean, or Kaizen initiatives
• Certifications in Lean and Org Change Management
• Familiarity with MOC, operational governance, or regulated environments
• Experience partnering with PMO, IT, or transformation teams

Qualifications

• Education and work experience as outlined above

Skills

• Change impact and readiness assessment
• Stakeholder engagement and communication
• Strong written and verbal communication skills
• Risk identification and mitigation
• Training and enablement support
• Analytical and problem-solving skills
• Leadership and Coaching influence

Benefits

We offer competitive pay and a comprehensive benefits package that includes medical/dental/vision coverage, flexible spending accounts, and other perks to support your well-being both at work and at home.

Pay

Competitive compensation package based on experience and qualifications.

Schedule

This position is available on a hybrid basis in Little Rock, Fort Smith, or Fayetteville, Arkansas, and Portland, Maine. Candidates in Texas who can work remotely are also considered.

Benefits

We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.

Equal Opportunity Employer

Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status.