Change Management Specialist

Duties & Responsibilities

• Develop and execute tailored comprehensive change management strategies to support adoption of new systems and processes across the College, with sensitivity to community dynamics.
• Lead communications planning for major initiatives, including creating messaging, FAQs, guides, presentations, and digital content with diverse audiences.
• Partner with Barnard College departments including, for example, Finance, BCIT, Communications, Inclusion & Belonging, and academic departments on project rollouts such as Workday Student, ensuring smooth transitions and broad stakeholder readiness.
• Design, deliver, and assess training and facilitation programs (live and digital) that prepare staff and faculty to succeed with new systems and processes.
• Collaborate with the rest of the People Experience team to develop and host training resources in the College’s learning management system (LMS), BCLearn, for scalable, ongoing learning.
• Build and sustain a change champion network to encourage adoption, collect real-time feedback, and foster engagement across departments.
• Conduct stakeholder assessments, readiness checks, and feedback sessions to identify readiness and critical gaps, address concerns, and guide continuous improvement.
• Partner with leaders to develop clear operational communications and contingency plans for system and process changes across the College.
• Leverage technology to deliver effective communications, training, and adopting tracking.
• Perform other duties as assigned.

Skills, Qualifications & Requirements

• Demonstrated ability to thrive in complex, nuanced, and evolving environments; resilient and solutions-oriented.
• Strong expertise in change management methodologies (communications, stakeholder engagement, readiness, adoption).
• Proven ability to design and deliver training, both in-person and virtually, with strong facilitation skills.
• Experience developing and maintaining training resources in an LMS.
• Excellent written and verbal communication skills; ability to simplify complex topics for diverse audiences.
• Demonstrated skills in influence and curiosity.
• Strong collaboration skills and ability to work in a matrixed environment across multiple functions.
• Highly organized, able to manage multiple projects and competing deadlines.
• Comfort with ambiguity and shifting priorities.
• Technically adept, with experience supporting change in Workday or other enterprise systems a plus.
• Organized, detail-oriented, and capable of managing multiple projects simultaneously under tight deadlines.

Qualifications

• Bachelor’s degree
• Minimum 5 years’ experience in change management, organizational development, or a related field
• Demonstrated experience in system-related change initiatives, including training and communications components
• Proficiency with productivity and collaboration tools (e.g., G Suite, MS Office, project management software)

Preferred Qualifications

• Experience supporting Workday projects, particularly in higher education
• Change management certification (e.g., Prosci, ACMP)
• Experience in designing and delivering training programs, both live and through LMS platforms
• Prior experience in higher education or complex organizational environments

Company

Barnard College

Time Type

Full time