Change Management Specialist

Responsibilities

• Organizational Directives: Sets and defines standards for development of EEP (Error Elimination Procedures - MOPs, SOPs, EOPs, WAPs) and defines/develops process to work inside of client’s systems (Ticketing system/ Upkeep) as well as future platforms.
• Create high quality error elimination procedures and content in support of client’s operations and growth.
• Contribute to the corporate technical documentation style, voice, and requirements.
• Interact with subject matter experts to compile comprehensive user-centric content.
• Keep abreast of trends and technology in technical communication with an eye to implement them at client’s Data Center.
• Research tools and methodologies to advance the quality of content and its production.
• Producing high-quality, clear, accurate, and complete documentation with no errors, within established deadlines.
• Organizing and prioritizing tasks and having exceptional analytical skills.
• Managing multiple projects and deliverables.
• Quality Control on existing procedures for managed and assigned site(s), ensuring proper EEPs are in place and manage their entire lifecycle.
• Researching and learning new technologies in Technical Communications - Learn about Data Centers’ critical equipment in order to understand their behavior, risks, and assess the proper sequence of operations along with the engineering CoE.
• Development of reporting on asset changes on all platforms (cooling/power/generator/access controls/fire systems).
• Develops, plans, and collaborates with the CoE team on creating consistent, relevant, and uniform reports for customers and internal requirements.
• Works on automating processes to generate continuous improvement and provide scalable and repeatable mechanisms.

Qualifications and Requirements

• Experience with and knowledge of change management principles, methodologies and tools.
• Exceptional communication skills, both written and verbal.
• Excellent active listening skills.
• Ability to clearly articulate messages to a variety of audiences.
• Ability to establish and maintain strong relationships.
• Flexible and adaptable; able to work in ambiguous situations.
• Able to work effectively at all levels of an organization.
• Must be a team player and able to work collaboratively with and through others.
• Familiarity with project management approaches, tools and phases of the project lifecycle.
• Experience with large-scale organizational change efforts.
• Certified Change Management Professional certification/Change Management Specialist certification/Six Sigma certifications helpful but not required.