Change Management Practitioner/Project Manager

About the role

The KLA Services team in Milpitas, CA is seeking a Change Strategy & Execution Specialist to apply Prosci's 3-Phase Process to develop and execute change strategies. This role will partner with executive sponsors, field teams, and customers to drive adoption and ensure successful implementation of new initiatives.

Responsibilities

• Apply Prosci's 3-Phase Process to develop change approaches
• Leverage established decision forums, standards, templates, and guardrails that integrate with project/program management
• Diagnose Awareness/Desire/Knowledge/Ability/Reinforcement needs and translate insights into targeted communications, training, coaching, and reinforcement plans
• Support executive sponsors in performing the ABCs of Sponsorship (Active & visible participation, Build coalitions, Communicate directly)
• Craft leader-led messaging and people-manager toolkits for impacted audiences
• Manage feedback loops and resistance strategies aligned to ADKAR barrier analysis
• Track people-side success metrics (readiness, adoption, usage, proficiency, reinforcement) and contribute to dashboards and insights that inform decision-making and benefit realization
• Partner with project managers to align milestones, risks, cutover, hypercare, and sustainment
• Equip people managers with coaching plans and accountability to reinforce behavior change
• After go-live, measure adoption, identify gaps, and recommend reinforcement and corrective actions to secure long-term results

Requirements

• Practiced change practitioner fluent in the Prosci 3-Phase Process
• Strong collaborator comfortable contributing to priority discussions and working with senior stakeholders
• Effective communicator who can simplify complex change for varied audiences
• Analytical problem-solver skilled at pattern recognition, barrier identification, and data-driven interventions
• Organized and detail-oriented; solid facilitation, coaching, and stakeholder management skills

Qualifications

• 5 years of related experience with a bachelor's degree; or 3 years with a master's
• Experience supporting executive sponsorship and contributing to sponsor coalitions
• 3+ years supporting enterprise-scale change programs within cross-functional teams
• Prosci Certified Change Practitioner (required or strongly preferred)
• Proficiency with change and project tools (e.g., M365, SharePoint, Planner, Project, Teams, ClickUp)
• Experience tracking adoption KPIs and contributing to benefit realization reporting

Skills and Attributes

• Fluent in the Prosci 3-Phase Process
• Strong collaboration and stakeholder management skills
• Effective communication and simplification of complex change
• Analytical problem-solving and data-driven interventions
• Organized and detail-oriented
• Solid facilitation, coaching, and stakeholder management skills

Pay

Base Pay Range: $89,600.00 - $152,300.00 Annually

Benefits

• Medical, dental, vision, life, and other voluntary benefits
• 401(K) including company matching
• Employee stock purchase program (ESPP)
• Student debt assistance
• Tuition reimbursement program
• Development and career growth opportunities and programs
• Financial planning benefits
• Wellness benefits including an employee assistance program (EAP)
• Paid time off and paid company holidays
• Family care and bonding leave

Equal Opportunity Employer

KLA is committed to providing equal opportunity employment and ensuring a diverse workforce. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.