Project Manager-Change Management

Essential Duties & Responsibilities

• Working with the IT leadership team, define program goals and objectives in alignment with the organization's strategic vision.
• Establish and communicate program governance and key performance indicators (KPIs).
• Serve as primary project management resource for projects.
• Work with (and as part of) project teams to ensure the successful execution of individual implementation projects.
• Monitor project progress, identify and mitigate risks, and resolve issues to keep the program on track.
• Develop and maintain project documentation, including project plans and status reports.
• Serve as a technical liaison between internal project teams, vendors, and stakeholders, facilitating communication and collaboration.
• Collaborate with key stakeholders, including legal and administrative departments, IT teams, vendors, and executive leadership, to ensure alignment and support for program objectives.
• Communicate program status, risks, and issues to stakeholders through regular meetings and reporting.
• Serve as a change champion by embedding best practices across IT’s initiatives.
• Collaborate with Training team to facilitate the adoption of new technologies and processes within the organization.
• Identify potential impacts of changes and develop mitigation strategies.
• Monitor Change and training progress, measure effectiveness and implement corrective actions as needed.
• Support embedding change into End-user operations beyond initial implementation.
• Work with IT leadership team to establish and maintain quality standards for IT implementations, ensuring that solutions meet performance, security, and compliance requirements.
• Ensure application of best practices and quality control processes throughout the program.
• Where needed, serve as a working member of the project team and take responsibility for assigned project task execution, ensuring that tasks are completed efficiently and on time.
• Work with the IT management team and project team members to develop and present the Business Case (project charter) for new projects due to commence.
• Maintain project plans and other project documentation throughout the course of active projects.
• Run weekly status update meetings for all active projects with the program to ensure that meeting agenda is followed and that quality status updates are supplied each week.
• Ensure that necessary corrective actions are identified and followed through where needed.
• Recommend and coordinate corrective actions to address threats to project scope, cost, resources, and/or schedule.

Required Qualifications

• Strong “interviewing” skills to assist in gathering business requirements and objectives (scope definition) from project sponsors and customers.
• Strong attention to detail and documentation skills.
• Communicate effectively, both orally and in writing.
• Planning, organization, implementation and follow-up skills.
• Familiarity with best practice frameworks such as ADKAR or others.
• Experience with Organizational change management principles and practical application within large and matrixed organizations.
• Ability to adapt to change, especially changes in process and/or systems.
• Minimum of 5 years of experience in technical roles preferably in a legal environment.
• Prior experience in project management methodologies.
• Ability to analyze a problem/project and propose innovative solutions.
• Ability to take initiative while exercising discretion and independent judgement.
• Ability to prioritize and complete multiple tasks with competing deadlines; effective project management skills.
• Ability to work effectively as part of a team and coordinate team efforts.
• Technically proficient in all Microsoft Office programs, specifically: MS Project, MS Word, MS Excel, MS Visio.