Change Management Lead

Key Responsibilities

• Develop and execute the Change Management Strategy and Change Management & Communication Plan (CMCP) across all program workstreams.
• Conduct organizational change impact assessments and stakeholder analyses to identify readiness needs, adoption risks, and communication requirements.
• Drive stakeholder engagement and socialization activities across all levels of the organization, including executives, managers, SMEs, change champions, and end users.
• Lead and facilitate stakeholder workshops, change readiness sessions, change champion forums, and business engagement activities.
• Define and execute multi-channel communication strategies, including executive communications, deployment announcements, newsletters, roadshows, intranet updates, and site-specific engagement activities.
• Develop and manage training strategies, rollout plans, training schedules, and end-user enablement programs to support successful adoption.
• Create and oversee development of training and change management materials, including user guides, job aids, training videos, demonstrations, FAQs, and knowledge transfer assets.
• Establish change adoption metrics, monitor user readiness and adoption trends, and provide reporting and insights to program leadership.
• Identify, assess, and mitigate change resistance and adoption issues through targeted interventions and corrective action plans.
• Partner closely with business leaders, process owners, project managers, and IT teams to ensure seamless transition and sustained adoption of new capabilities.
• Gather feedback through surveys, workshops, and user engagements and continuously refine change management approaches based on results.
• Support post-go-live adoption activities and reinforce change sustainment to maximize business value realization.

Required Qualifications

• 8–10 years of experience in Organizational Change Management, Business Transformation, Training, Communications, or related disciplines.
• Proven experience leading change management activities for enterprise-scale business or technology transformation programs.
• Strong understanding of change management methodologies such as Prosci ADKAR, Kotter, or equivalent frameworks.
• Experience developing communication strategies, stakeholder engagement plans, and training programs.
• Demonstrated ability to engage and influence stakeholders across executive, managerial, and operational levels.
• Strong facilitation, presentation, communication, and relationship management skills.
• Experience managing multiple workstreams and stakeholder groups in a complex organizational environment.
• Ability to analyze adoption data, identify risks, and drive corrective actions to improve user adoption.