Change and Communications Senior Specialist

Locations: Atlanta | Boston

About the role

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation—inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

Responsibilities

• Execute change strategies & approaches for digital products, focused on driving and embedding the key behaviors that drive adoption
• Conduct stakeholder assessments and develop engagement plans to address and mitigate risks
• Conduct change impact assessments, identify risks to delivery/adoption and create practical and actionable mitigation activities
• Develop and deliver strategic user‑framed communication plans
• Write, review, and send user‑framed communications & content
• Develop training & enablement approaches & content
• Track change management & behavioral KPIs and metrics
• Engage with agile squads to understand roadmaps
• Proactively identify and clearly articulate upcoming change & behaviors needed to support the roadmaps
• Manage stakeholder expectations while working across multiple workstreams
• Collaborate with cross‑functional teams, designers and vendors to facilitate change activities
• Support the integration of behavioral science into change management strategies
• Partner with other change managers & specialists in the Change Management and Communications Center of Expertise to identify, use and contribute to best practices and lessons learned

Requirements

• 4‑6 years of experience in a dedicated change management role (consulting and/or project‑management‑based experience a significant plus)
• Change management certification a plus
• Experience operating in an agile operating model preferred
• Exposure to behavioural science or related disciplines, with interest in developing expertise further
• Excellent verbal and written communication; fluent in English (writing, reading, speaking)
• University degree with demonstrated high academic achievement preferred
• Experience or passion for structuring and solving complex problems

Pay

The base salary range for this role begins at $89,000 in our lowest cost US region and goes up to $124,330 in our highest cost US region. Your recruiting contact can share more about the specific salary range for your preferred location during the hiring process. This is an estimated range; specific base salaries within the range depend on experience and skill set. In addition to base salary, total compensation includes a bonus of up to 12% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years.

Benefits

• Zero‑dollar ($0) health insurance premiums for BCG employees, spouses, and children
• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
• Dental coverage, including up to $5,000 in orthodontia benefits
• Vision insurance with coverage for both glasses and contact lenses annually
• Reimbursement for gym memberships and other fitness activities
• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
• Paid sick time on an as‑needed basis