Change and Communications Senior Specialist

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation—inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

Responsibilities

• Join the Change Management and Communications Center of Expertise (CoE) to support product portfolios focused on delivering the digital workforce experience to employees.
• Collaborate with a team of specialized experts to shape how BCG employees work, make decisions, and adopt digital products.
• Partner with other change managers and specialists in the CoE to identify, use, and contribute to best practices and lessons learned.
• Execute change strategies and approaches for digital products, focused on driving and embedding key behaviors that drive adoption.
• Conduct stakeholder assessments and develop engagement plans to address and mitigate risks.
• Conduct change impact assessments, identify risks to delivery/adoption, and create practical and actionable mitigation activities.
• Develop and deliver strategic user‑framed communication plans.
• Write, review, and send user‑framed communications and content.
• Develop training and enablement approaches and content.
• Track change management and behavioral KPIs and metrics.
• Engage with agile squads to understand roadmaps.
• Proactively identify and clearly articulate upcoming change and behaviors needed to support the roadmaps.
• Manage stakeholder expectations while working across multiple workstreams.
• Collaborate with cross‑functional teams, designers, and vendors to facilitate change activities.
• Support the integration of behavioral science into change management strategies.
• Focus on company‑internal (not client‑facing) marketing, communications, and change management.

Requirements

• 4‑6 years of experience in a dedicated change management role (consulting and/or project management‑based experience a significant plus).
• Change management certification a plus.
• Experience operating in an agile operating model preferred.
• Exposure to behavioural science or related disciplines, with interest in developing expertise further.
• Excellent verbal and written communication; fluent in English (writing, reading, speaking).
• University degree with demonstrated high academic achievement preferred.
• Experience or passion for structuring and solving complex problems.

Benefits

• Zero‑dollar ($0) health insurance premiums for employees, spouses, and children.
• Low $10 (USD) copays for doctor visits, urgent care, and generic prescriptions.
• Dental coverage, including up to $5,000 in orthodontia benefits.
• Vision insurance covering glasses and contact lenses annually.
• Reimbursement for gym memberships and other fitness activities.
• Fully vested Profit Sharing Retirement Fund contributions made annually (option to make personal 401(k) contributions).