Chain & Mass Account Manager

About the role

Brief Description As part of our interview process and our commitment to building high-performing teams, we’ve partnered with The Culture Index Program to better understand work styles and team dynamics. To support this process, we kindly ask you to complete a brief survey as part of the application process when submitting your profile. It should take no more than 7 minutes, and there are no right or wrong answers. We appreciate your participation and look forward to learning more about how you might fit within our team! Culture Index Survey: https://go.cultureindex.com/p/eBjlzWGvV8A36 Sales First Distributing has been serving the Mass Market and Retail class of trade for over a decade. We partner with top manufacturers of TCGs, sports cards, and other collectibles, offering superior customer service. We provide warehouse and store-level distribution as well as B2C fulfillment for the best brands in the industry. The Chain & Mass Chain Account Manager is responsible for strengthening and expanding business within assigned multi-store retail chains and mass chain retailers. This role emphasizes long-term account development, working closely with both corporate buyers and store-level contacts to support replenishment, allocations, and category growth across TCG and related product lines.

Responsibilities

• Account & Relationship Management: Maintain and deepen relationships with corporate buyers and store teams across assigned chain and mass chain accounts, ensuring consistent communication and support for ongoing product needs.
• Highly organize and manage multiple chain and mass chain accounts simultaneously, staying detail-oriented across a growing portfolio.
• Product & Category Growth: Present new releases within existing TCG brands — especially high-demand, allocated items — and guide accounts through release schedules and expectations.
• Introduce new product categories (e.g., accessories) to enhance overall assortment and drive incremental growth.
• Operations & Fulfillment: Coordinate effectively with warehouse operations, understanding each chain and mass chain account's shipping requirements and routing guidelines.
• Finance & Reporting: Monitor A/R for assigned accounts and partner with finance to resolve outstanding balances or invoice issues.
• Utilize tools and reporting systems to manage forecasting, sales tracking, and account performance visibility.

Qualifications

• 3–5 years of account management experience, preferably with multi-store retail, mass chain, or distribution-based partners.
• Knowledge of TCG, hobby, gaming, or adjacent consumer product categories is a plus.
• Strong communication, presentation, and relationship-building skills.
• Tech-savvy and comfortable with reporting platforms.
• Highly organized, detail-oriented, and capable of managing multiple chain and mass chain accounts simultaneously.