CGO Coordinator

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets all customers and provides prompt, courteous service, and assistance.
• Helps resolve customer concerns promptly and professionally.
• Works cooperatively and maintains an open line of communication with applicable departments in the store, including Store Management team, Department Managers, and Night Crew.
• Maintains integrity of the CGO system throughout the entire store.
• Balances on-hand issues and resolves them.
• Utilizes all required applications and current technology as relates to CGO Operations.
• Ensures all reports and records are accurate, complete, and retained in accordance with Company policy.
• Creates daily pick lists for all departments.
• Performs daily Out of Stock counts and investigates the reasons for the condition.
• Investigates overstock items from previous deliveries to resolve miss-picks or forecasting issues.
• Creates secondary display settings within CGO as directed by Store Manager.
• Identifies planogram integrity issues and works to resolve by communicating effectively with other departments as needed.
• Aids in the signage of out-of-stock merchandise to reflect company standards.
• Identifies and corrects inaccuracies of balance on-hands.
• Maintains “Blue Chip” program of secondary product locations to assist co-workers in the replenishment process.
• Reviews salvage and transfer processes to assure accuracy of balance on hand.
• Works with the Regional CGO analyst to resolve issues and concerns regarding out-of-stock conditions.
• Responsible for general sanitation in the department.
• Fulfills cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display counters, display cases, etc. are well maintained, clean, and meet all health and OSHA requirements.
• Disposes of trash properly.
• Performs other staff duties as required.
• May assist in other departments as needed.

Qualification Requirements

• High school education or general education degree (GED).
• No prior experience required.
• Two (2) years or more retail grocery experience is preferred.