Certified Shift Manager (Age 21+)

Qualifications

• Strong leadership and communication skills
• Ability to lead in a fast-paced, high-energy environment
• Strong problem-solving and decision-making skills
• Previous restaurant or supervisory experience (preferred)
• Professionalism, dependability, and accountability
• Open availability (including mornings, evenings, weekends, and holidays)
• Reliable personal transportation
• Bilingual abilities are a plus (Excellent verbal and written communication skills required in English & Spanish)

Core Responsibilities

• Food Safety – Ensure all food safety standards and procedures are followed at all times
• Quality Food Production – Oversee accurate and efficient preparation of all menu items
• Exceptional Customer Service – Lead the team in delivering outstanding guest experiences
• Managing Crew – Supervise, coach, and motivate Crew Members during shifts
• Internal Communication – Maintain clear communication between team members and management
• Inventory Management – Assist with product counts, waste control, and proper stock rotation
• Scheduling Support – Support staffing levels to meet operational needs
• Training – Train and develop new and existing employees using approved training systems
• Daily Maintenance and Cleanliness – Ensure restaurant cleanliness standards are maintained
• Safety and Security – Enforce safety procedures and secure restaurant assets
• Cash Handling & Accountability – Manage cash control procedures and ensure accuracy
• Shift Documentation & Reporting – Complete required checklists and operational reports
• Performance Coaching – Provide real-time feedback to improve team performance
• Labor & Cost Controls – Help manage labor deployment and minimize food waste

Growth & Career Opportunities

• Advanced people leadership experience
• Operational and financial management skills
• Training and performance management expertise
• A pathway to Department Manager and General Manager positions

Benefits & Perks

• Competitive pay scale based on performance
• Direct Deposit
• 2 weeks paid vacation for certified managers
• Health insurance coverage (eligibility requirements apply)
• $100 Employee Management Referral Bonus (for referrals who remain employed 90+ days)
• Flexible scheduling (based on business needs)
• Free uniforms
• Free or discounted meals
• Archways to Opportunity education programs