Certified Recovery Support Worker (CRSW)

Responsibilities

• Provide guidance and assistance in accessing multiple levels of care including but not limited to: Medication Assisted Treatment including OTP and OBOT, Long-term inpatient treatment, Short-term inpatient treatment, Outpatient treatment, including Partial Hospitalization and Intensive Outpatient Programs, Individual outpatient treatment, including one-on-one counseling or long-term coaching.
• Communicate with patient prior to start of treatment or on first day of treatment.
• To assist patients in gaining access to identified medical, social, educational, and other service needs.
• Complete an assessment and develop a treatment plan/services plan with the patient that identifies key needs promoting successful recovery.
• Ongoing assessment of the patient’s needs.
• Facilitation of further development of daily living skills & assist in achieving personal independence in managing basic needs if identified by the patient.
• Attend treatment staffing with prepared report that accurately represents the patient’s response to treatment.
• Documentation: All conversations must be documented in EMR. Appropriate notes must be taken, including services recommended, patient attitudes towards treatment, compliance with recommendations, reported behaviors, etc.
• Continually update and track patient data and assist with extracting pertinent data for outcome reports.
• Documenting and billing monthly commercial insurance case management services on an accurate and timely basis.
• Facilitate individual and group Case Management as assigned.
• Provides education and conveys benefits of all treatment services at the locations represented (e.g. Coleman detox treatment programs, Vivitrol injections, naltrexone implants, Applegate MAT, SUD consults).
• Identifies, builds and cultivates relationships within the referral community, with professional organizations, employer groups, key influencers and others to build a strong referral program.
• Complete face-to-face meetings with decision makers to understand needs, identify and resolve barriers to establishing successful partnerships and referral relationships.
• Within the constraints of HIPAA permissions, follow up with referral sources after they have referred a patient.
• Ability to handle stressful situations and interact with others.
• Ensure effective cross-communication and collaboration with the Intake team.
• Submit regular and requested reports.
• Work as a part of team-based environment and collaborate with other team members to improve the intake process, promote patient health and well-being, and contribute to a positive work environment.
• Conducts all business activities in a professional and ethical manner.
• Interacts with all staff in a positive and motivational fashion supporting the Company’s mission.

Qualifications

• Minimum age requirement of 18
• Bachelor’s degree in social work, psychology, or other human services field from an accredited institution or be a certified alcohol and drug counselor who has a Bachelor of Arts/science degree.
• Excellent customer service skills and professional public presentation skills, including telephone etiquette.
• Have at least one (1) year of full-time employment experience working directly with adults in a human service setting after completing the educational requirements.
• Possesses a competent understanding of substance use disorder, recovery and trends within the industry.
• A master’s degree in a human service field can substitute for the 1-year experience.
• Excellent customer service skills and professional public presentation skills, including telephone etiquette.
• Ability to work with a diverse population
• Possesses a competent understanding of substance use disorder, recovery and trends within the industry.
• Understanding of HIPAA, Federal, State & CARF standards & regulations.
• Proficient in basic PC skills, Microsoft Word, Excel, Outlook, etc.
• Ability to maintain routine records and communicate effectively, both orally and in writing.
• Interpersonal skills that promote interdisciplinary collaboration and effective communication.
• Flexible and cooperative in fulfilling all obligations.
• Ability to understand and follow oral and written directions, establish and maintain effective working relationships with patients, program management, medical staff, counselors and peers.
• Demonstrated organizational skills.
• Troubleshooter and problem solver.
• Self-starter, able to work autonomously and generate ideas and benefits for the Company.
• Customer service focused, eager and energetic.
• Exhibits good time management skills.
• Strategic thinker and strong relationship builder.
• Initial and on-going MVR verification and must maintain an acceptable driving record in accordance with BayMark’s policy F&A-115.
• Must have and maintain a valid driver’s license.
• Must have own transportation, with current auto liability and maintain the minimum auto liability insurance required by the State.
• Satisfactory references from employers and/or professional peers.
• Satisfactory criminal background check and motor vehicle report.
• Satisfactory drug screen.