Certified Recovery Support Worker

Responsibilities

• Mentoring patients: Shares recovery experience to build rapport and trust, with the ability to actively listen and offer emotional support and model wellness and resilience to demonstrate that recovery is possible.
• Advocating for patients: Act as a liaison between patients and families or healthcare professionals to ensure coordinated care. Empowering them to take an active role in their own wellness and recovery ensuring that their voice is heard and that their personal needs and goals are central to their treatment and recovery.
• Assisting patients with recovery skill building: Provide individual and/or group sessions to facilitate the identification of individual’s strength and development of set recovery-oriented goals. Employs recovery support services options for patients given their individual circumstances and readiness for change which may include harm reduction services/tools.
• Linking patients to community resources: Familiarity with local community resources and support services; identifies and initiates referrals to community resources to overcome individual’s barriers to achieve recovery goals. Facilitates transportation for patients to appointments or treatment locations. Provides resources for housing, healthcare, employment, social activities, recovery centers, and community-based or online self-help groups.
• Collaborating with the patient’s family and/or members of the healthcare team: Works as a member of an interdisciplinary team to provide comprehensive care and support recovery goals. Communicates with the patient and/or patient's family to enhance the understanding of addiction as a chronic disease, treatment options, and recovery services.
• Responding appropriately to crisis: Able to remain calm, empathetic, and confident when an individual is experiencing a crisis; seeks supervisor appropriately, aware of crisis procedures and resources. CRSWs are tasked with providing support and guidance to individuals who are experiencing a crisis to help manage emotions, make decisions, and move forward in the face of adversity. They work directly with individuals experiencing distress to develop crisis/relapse prevention plans, while providing emotional support, promoting self-care, and modeling effective coping strategies that they have learned through their own lived experience.
• Maintaining confidentiality and accurate records: Has timely and accurate documentation for each contact with a patient. Understands 42-CFR federal rules about releases of information. Adhere to ethical standards and maintain the confidentiality of clients' information.
• Other office duties as assigned: May include but is not limited to distribution of mail, faxes, and electronic desktops; tracking and educating patients of form completion requests; securing signatures for all required documentations; follows CHMG policies and procedures; welcomes and coordinates intake of patient information for new and existing patients and creates and maintains medical records; schedules, confirms, or reschedules patient appointments; processes and routes all incoming calls or request and responds to departmental and practice inquiries.

Qualifications

• High School degree or General Educational Development equivalency required; must pass annual registration competency exam.
• Demonstrated customer service ability to interact with the public, staff and patients preferred.
• CRSW within 6 months of hire.
• Understands SUD and recovery.
• Understands CRF-42.
• Proven customer service experience.
• Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards.
• Familiarity with medical terminology preferred.