Certified Pharmacy Technician - Call Center 9-530pm (Sunday + Four Weekdays)

Job Details

AnewHealth is seeking Pharmacy Technicians to join our Patient Engagement Center of Excellence. This role involves a variety of duties to ensure our patients receive quality care through our pharmacy services. The position is remote and requires a high volume of phone interaction.

Responsibilities

• Answering a high volume of inbound calls from current patients and serving as an ExactCare expert to resolve their questions.
• Placing outbound calls to patients to create, maintain, or update their medication profiles.
• Effectively assisting with patient questions over the phone.
• Serving as a liaison between the clinical pharmacists and other medical professionals on patients' behalf.
• Performing claim adjudication and auditing duties such as prior authorizations, billing, and eligibility checks.
• Collecting patient balances when patient has an amount due.
• Maintaining patient records with strong attention to detail and confidentiality.
• Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications, or transfers.
• Accurate retrieval of all prescription information and verifying through doctor calls.
• Entering a high volume of data; processing prescription information with speed and accuracy.
• Placing welcome calls to newly onboarded patients and establishing a trusted point of contact.
• Partnering with technicians and pharmacists to ensure that new patients are successfully onboarded to ExactCare.
• Performing in a high volume, fast-paced environment to support ExactCare's nationwide patient base.
• Embodying AnewHealth's Core Values in all communications and interactions.

Qualifications

• High school diploma/GED
• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate
• Must maintain a pharmacy technician registration with State Board of Pharmacy
• Must be 18+ years of age
• Prior experience in a pharmacy setting

Skills & Abilities

• Comfortable working in a phone-based environment
• Ability to work independently
• Self-motivated and goal oriented
• Exceptional customer service skills; servicing doctor's office, pharmacist, and patient needs over the phone
• Thorough drug knowledge
• Pharmacy billing knowledge
• Knowledge of appropriate processes in taking prescriptions, clarifications, and transfers including clear written and verbal communication
• Ability to utilize computer equipment, technology, and work within multiple software programs to receive medication authorizations, clarifications, and/or transfers
• Strong prioritization and organizational skills
• Maintain a high degree of confidentiality
• Passion to help people and enrich their lives
• Ability to overcome objections
• Ability to think critically and document pertinent details in a world-class manner that is compliant with state and federal regulations

Physical/Mental Demands

This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Schedule

This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. This is a remote position.

Benefits

• Comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays.

Equal Employment Opportunity

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.