Pharmacy Technician (Call Center)

About the Role

Rx Savings Solutions, part of McKesson's CoverMyMeds business segment, delivers an innovative, patented software solution that helps consumers make informed healthcare decisions at the lowest possible cost. Founded by pharmacists and software engineers, we partner with employers and health plans to improve access, affordability, and outcomes for prescription medications. We are seeking a Pharmacy Technician Call Center Representative to join our member support team! In this role, you will use your pharmacy and customer service expertise to help members understand prescription options, reduce out-of-pocket costs, and navigate the pharmacy landscape. This is a full-time position based in Overland Park, Kansas, with a hybrid work option following onboarding.

Work Schedule & Location

• Primary shift: Monday–Friday, 11:30 a.m. – 8:00 p.m.
• Training period (first ~60 days): Monday–Friday, 8:00 a.m. – 4:30 p.m.
• Training location: On-site at corporate headquarters (435 & Nall, Overland Park, KS)
• Post-training: Hybrid work arrangement with some work-from-home flexibility

What You'll Do

• Answer inbound calls from members and customers regarding prescription cost-saving opportunities
• Educate members on how to identify and realize savings using Rx Savings Solutions tools and services
• Assist with pharmacy claims questions, prescription transfers, and general pharmacy navigation
• Make outbound calls to members who request support through the online portal or auto-dialer
• Coordinate internally to resolve member issues accurately and efficiently
• Conduct basic research related to pharmacy pricing and medication options
• Clearly explain the benefits and value of Rx Savings Solutions services
• Deliver exceptional customer service in every interaction
• Perform other duties as assigned by management

Basic Requirements

• Typically requires 3+ years of related experience
• Experience in retail pharmacy, healthcare customer service, and/or healthcare call center environments
• Ability to communicate professionally and empathetically with members and colleagues
• Demonstrated ability to multi-task, problem-solve, and manage deadlines
• Proven ability to handle confidential information in a regulated environment
• Comfort navigating computer systems and multiple applications
• Working knowledge of Microsoft Outlook and Excel (or willingness to learn)
• PTCB Certified Pharmacy Technician or ability to obtain certification within 6 months of hire

Why Join Rx Savings Solutions (McKesson)

• Mission-driven work that directly helps people afford their medications
• No weekend shifts and predictable weekday schedule
• Competitive benefits package
• Collaborative, supportive team environment
• Hybrid work flexibility after successful onboarding

Pay

Our Base Pay Range for this position: $18.23 - $30.38. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.