Pharmacy Technician - Call Center

About the role

With one of the nation’s largest, most innovative long-term care pharmacy services provider, Guardian Pharmacy of Wisconsin, there is no limit to the growth of your career. This position offers an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment.

Responsibilities

• Answering phone calls from facilities in a timely manner while being professional and courteous
• Create telephone orders for refills, new orders, and/or backup and triaging into the appropriate queues for Order Entry staff to complete
• Refill orders in pharmacy computer system if facility calls and request (if not complicated)
• Follow up with customers as needed (if you told a customer you would return their phone call, call them back in a timely manner)
• Answering facility questions or referring them to the proper resource for answer
• Take Credit Card information over the phone for payments
• Work with Medical Records to update on resident information, or anything else that is changed
• Take orders from Doctor’s offices and triaging to appropriate queues
• Check assigned facility faxes daily; any issues, contact Order Entry
• Link delivery sheets into Docutrack
• Check original prescriptions sent in tote or by mail, scan into Docutrack and link
• If they haven’t been completed leave note for OE to address
• Other essential functions and duties may be assigned as needed

Requirements

• High School Diploma or GED, required
• Pharmacy Technician license/certification/registration (per state requirements); National Certification preferred (PTCB)
• 2+ years of related experience (advanced degree may substitute for experience)
• Advanced computer skills; pharmacy operations system experience preferred
• Ability to work independently and deliver to deadlines
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines

Qualifications

• Quality minded; motivated to seek out errors and inquire when something appears inaccurate
• Ability to work flexible hours

Skills

• Ability to solve problems with minimal direction

Benefits

• Compensation & Financial: Competitive pay, 401(k) with company match
• Family, Health & Insurance Benefits: Medical, Dental and Vision Health Savings Accounts and Flexible Spending Accounts, Company-paid Basic Life and Accidental Death & Dismemberment, Company-paid Long-Term Disability and optional Short-Term Disability, Dependent Care Flexible Spending Accounts, Wellbeing Employee Assistance Program (EAP), Guardian Angels (Employee assistance fund)
• Time Off: Paid holidays and sick days, Generous vacation benefits based on years of service

Pay

Competitive pay

Schedule

Flexible hours